Project Worker - Open Access Services Dublin, Ireland

Job Title:

Project Worker, Open Access Services

Reporting To:

Service Coordinators

Responsible For:

Contributing to the day-to-day operation of the service and ensuring it runs smoothly and in accordance with organisation procedures.

Objective:

To work directly with clients as part of a team and to provide a safe, secure environment for clients.

Responsible To:

Service Coordinators, Head of Operations and Service Delivery

Main Duties / Responsibilities

• Ensure smooth daily operations: Contribute to the day-to-day running of services, adhering to organisational procedures to ensure efficient and consistent care delivery.
• Provide quality support: Perform tasks as directed to guarantee that clients receive high-quality, safe, and appropriate support tailored to their individual needs. Appropriately risk assess and engage in one-to-one supports, lone working, or group facilitation with clients where appropriate.
• Adopt a trauma-informed environment: Promote and maintain a trauma-informed culture that is sensitive to clients' experiences and needs. Developing respectful, trusting relationships with all clients, handling challenging situations with care while preserving their dignity.
• Collaborate effectively as a team member: Work closely with colleagues to ensure smooth operations, effective communication, and consistent service delivery.
• Adhere to organisational policies: Follow the procedures of MQI (Merchants Quay Ireland) to maintain high standards of service delivery.
• Ensure policy compliance: Consistently uphold and enforce policies regarding service delivery, health and safety, confidentiality, and quality standards.
• Administrative duties: Perform required administrative tasks in compliance with organisational procedures.
• Perform other duties as required: Take on additional responsibilities and training as required by the Open Access Service Co ordinators as necessary to ensure the ongoing success and flexibility of the service.
• Supporting clients through the process of regaining their capacity for daily life and reintegrating into their communities.
• To be involved in the preparation of reports, statistics and other information that may be required by the Open Access Service Co ordinators and/or Head of Operations and Service Delivery Dublin.
• Have a flexible approach to the work in response to organisational change, development and review of best practice.
• Share responsibility to work cohesively with Volunteers for the delivery of services and to act as a mentor to those who are volunteering in the service.
• Reporting to the Service Coordinators for individual support, regular supervision, and performance appraisal.
• Participate in a compulsory rotation system within the different areas/roles of the service (e.g., drop in service and health promotion service) once the system becomes operational.

Person Specification

Essential:

• Relevant third-level qualification in social work and at least one year of full-time or equivalent experience of working within low threshold services.
• Understanding of issues relating to addiction, homelessness and mental health, and experience of client work in these areas, and the interventions required.
• Strong interpersonal skills.

Desirable:

• Good knowledge of relevant legislation, policy and practice regarding homelessness and/or drug use.
• Experience in key working and care planning.
• Experience working with clients with multiple needs.
• Experience working with homeless specific databases and reporting.

The successful candidate will cover roles such as, but not limited to, monitoring specific locations within the service for possible overdoses, working with clients on a one to one basis and delivering sanctions to those deemed suitable for intervention. You will work directly with clients, to provide a safe, secure environment, respond appropriately to their needs and enable them to maximise their potential and move out of addiction/homelessness.

Benefits

• Sick Pay Scheme (following the probationary period)
• Minimum 172.5 hours Annual Leave, plus one Good Will Day
• Defined Contribution Pension Scheme (after the probationary period)
• Death In Service Benefit (from commencement of employment)
• Learning and Development programme
• Bike to Work Scheme
• Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and Compassionate Leave)
• Educational Assistance (Study and Examination Leave, scholarship foundation)
• Employee Assistance Programme (EAP)

Contract: Full time Contract of Indefinite Duration

Location: Merchants Quay Open Access Service - Dublin 8

Salary: Starting €36,372 - €38,586 depending on experience

Hours: 37.5 hours weekly

Days: Monday to Sunday

If you are interested in applying for this position, please click the link to apply by the 30th June 2026.