Project Success Manager

Job Title: Project Success Manager (Construction Technology) Location: London / Hybrid (UK & Ireland Travel)

The Company

• A leading European construction technology provider delivering digital solutions that transform project delivery across the built environment.
• Established presence across major contractors, developers, and fit-out specialists, supporting complex residential and commercial projects.
• Experiencing significant UK growth, with a strong customer base already in place and a clear land and expand strategy.
• Highly collaborative environment where customer success, operational adoption, and real project outcomes drive expansion rather than traditional sales.

The Role

• Act as the key driver of on site adoption and operational success across strategic UK accounts, ensuring the platform becomes embedded in day to day project delivery.
• Work directly with project teams (site, commercial, and delivery stakeholders) to standardise workflows, improve quality processes, and digitise construction coordination.
• Partner closely with Solutions Specialists and technical teams to translate real project challenges into practical, scalable usage.
• Focus on deepening engagement within existing customers rather than new business - preparing the ground for long term expansion.
• Spend significant time on live construction projects across the UK & Ireland, influencing behaviours, supporting change management, and demonstrating measurable value.

The Requirements

• Background within construction delivery - e.g. Project Manager, Site Manager, Package Manager, Quality Manager, or similar - with circa 3 6 years' experience on projects.
• First hand understanding of the realities of site coordination, programme pressure, and project workflows.
• Passion for how technology can improve construction - someone motivated by changing the status quo, not maintaining it.
• Experience using construction software such as digital field tools, CDE platforms, QA/snagging solutions, or project controls technology (user side experience essential).
• Comfortable engaging multiple stakeholders on site and confidently leading conversations around process change and operational improvement.
• Proactive, solutions oriented mindset with empathy for project teams navigating transformation.
• Willingness to travel regularly to projects across the UK & Ireland (hybrid working with minimal office requirement).

The Process

1. Introductory video interview (experience, mindset, and approach to construction transformation).
2. Deep dive discussion with regional leadership focused on project experience and problem solving scenarios.
3. Final interview exploring stakeholder engagement style and alignment to long term customer success strategy.

Rates depend on experience and client requirements.