Project Manager

Work with a global leader in life safety and asset protection solutions Headquartered in the USA and UK, with international offices, OsecoElfab designs and manufactures pressure relief solutions including innovative rupture discs, explosion vents and burst sensors that protect people, plant and the environment in nearly every industry around the world.

Function: Customer Service & Contact Center Operations

Job Type: Regular / Permanent

Role Type: Full time

Location: North Shields, Tyne and Wear

Job Description We're committed to bringing passion and customer focus to the business.

The Project Manager is responsible for leading the successful delivery of major customer-facing capital projects, with particular emphasis on EPC led, engineered to order project requirements. The role acts as the central point of coordination between OsecoElfab's internal teams and the customer's project organisation, ensuring that project scope, schedule, deliverables, communication, risk, documentation and commercial commitments are effectively managed from order acceptance through to shipment, handover and project close out.

The primary focus of this role is to ensure that major customer projects move seamlessly through Commercial, Engineering, Quality, Supply Chain, Manufacturing, Planning, Logistics and Finance, while maintaining clear and professional communication with customer project teams, EPC contractors, inspectors and other external stakeholders. The Project Manager will provide project visibility, drive accountability, identify and escalates risks, and ensure that customer expectations are managed with discipline, urgency and transparency.

In addition to major customer facing capital projects, the Project Manager may also support general business project management activities, including capital machinery projects, process improvement projects and new product development projects where structured project planning, cross functional coordination and stakeholder communication are required.

In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values and behaviours in their daily work, fostering a culture of integrity, collaboration and excellence.

Key Job Responsibilities:

Major Customer / EPC Project Delivery

• Lead customer facing major project execution from order acceptance through to delivery, documentation completion, shipment and project close out.
• Act as the primary project interface between OsecoElfab and the customer's project team, including EPC contractors, end user representatives, inspectors and appointed third party stakeholders.
• Translate customer project requirements into clear internal actions, deliverables, schedules, responsibilities and communication plans.
• Develop and maintain project plans, milestone schedules, action trackers, risk registers, communication records and project status reports.
• Coordinate internal project activities across Commercial, Engineering, Quality, Supply Chain, Manufacturing, Planning, Logistics and Finance.
• Ensure technical, quality, documentation, inspection, certification, testing, packaging, shipping and commercial requirements are understood and delivered.
• Monitor project progress against customer milestones, contractual commitments, internal delivery dates and agreed project deliverables.
• Identify project risks, constraints and bottlenecks early, ensuring mitigation actions are agreed, owned, tracked and escalated where required.
• Manage customer facing project changes, including scope clarification, schedule impacts, documentation changes, inspection changes and commercial variation requests.
• Support structured project reviews, customer progress meetings, internal project meetings and formal project close out reviews.

Internal Cross Functional Coordination

• Drive alignment between internal functions to ensure customer project requirements are delivered in a coordinated and controlled manner.
• Work closely with Commercial and Sales teams to ensure customer commitments, contractual requirements and project expectations are clearly understood.
• Coordinate Engineering deliverables, technical clarification responses, drawing approvals, design reviews and customer documentation submissions.
• Work with Quality to ensure inspection and test plans, certification, compliance requirements, customer hold points and final documentation packs are delivered on time.
• Partner with Supply Chain to monitor supplier deliverables, special material requirements, outsourced processes and vendor documentation.
• Coordinate with Manufacturing and Planning to ensure production schedules, capacity constraints, testing requirements and shipment dates are visible and managed.
• Ensure project actions are clearly assigned, followed up and closed in line with agreed project timing.
• Provide clear, timely and professional communication to customer project teams on project status, risks, actions and required decisions.
• Prepare and issue customer facing project reports, meeting agendas, minutes, action logs and progress updates.
• Manage customer expectations around schedule, documentation, technical clarifications, inspection points and delivery commitments.
• Act as the escalation point for project coordination issues, ensuring concerns are resolved quickly and constructively.
• Represent OsecoElfab in customer project meetings, internal leadership reviews and cross functional project forums.

General Project Management

• Support the delivery of capital machinery projects, internal operational improvement projects and new product development projects as required.
• Apply consistent project management principles including scope definition, planning, governance, risk management, resource coordination and performance tracking.
• Support the development and use of project management tools, dashboards, templates, stage gate processes and standard work.
• Contribute to continuous improvement of project delivery processes, project visibility, cross functional accountability and lessons learned.
• Maintain accurate project records, including project plans, schedules, risk registers, meeting minutes, action trackers, change logs and customer communication records.
• Develop and maintain project KPIs relating to on time delivery, milestone adherence, documentation performance, customer satisfaction and issue resolution.
• Support project prioritisation, capacity visibility and management reporting across the active project portfolio.
• Ensure lessons learned are captured and used to improve future project execution.
• Promote a culture of ownership, transparency, accountability and disciplined project execution.

This job description provides a comprehensive overview of the main responsibilities expected in this role. However, it is not an all encompassing list and may be updated in the future to reflect changing role requirements and business needs.

Knowledge, Skills and Abilities:

• Strong project management, planning, scheduling and organisational capability.
• Demonstrated ability to manage customer facing technical or engineered to order projects.
• Strong understanding of cross functional project delivery in a manufacturing or industrial environment.
• Commercial awareness and ability to understand customer commitments, contract requirements, scope and project change.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers, EPC contractors, internal teams and senior stakeholders.
• Strong stakeholder management skills with the ability to influence teams without direct authority.
• Ability to coordinate Engineering, Quality, Supply Chain, Manufacturing, Planning, Logistics and Commercial activities.
• Good technical aptitude and ability to understand engineering documentation, customer specifications, inspection requirements and project deliverables.
• Strong risk management, issue resolution, escalation and decision making skills.
• High attention to detail, particularly in project documentation, customer communication, action tracking and reporting.
• Ability to manage multiple projects, priorities and deadlines in a fast paced environment.
• Continuous improvement mindset and willingness to strengthen project management processes, tools and governance.
• Proficiency in project management software, ERP, CRM and standard Microsoft Office tools.

Education and Certification Qualifications:

• Bachelor's degree in Engineering, Business, Operations, Project Management or a related field; or equivalent relevant experience.
• Minimum 3-5 years' experience in project management, project coordination, customer project delivery or a related technical/commercial project role.
• Experience working in a manufacturing, industrial, engineered to order, pressure equipment, process safety or technical product environment.
• Experience coordinating cross functional teams to deliver customer requirements, project documentation, inspection activity and on time delivery.
• Strong working knowledge of project planning, project controls, risk management, change management and stakeholder communication.

Preferred Qualifications:

• Experience managing EPC facing or major customer capital project requirements.
• Experience working with customer specifications, inspection and test plans, documentation packs . click apply for full job details