Project Manager / Onboarding Manager

Project Manager / Onboarding Manager

Company Overview:

Rubicon Bridge is a fast-growing SaaS provider to the FMCG/Ecommerce/Health & Wellness industry. As a major partner of Amazon and Santander, we specialize in helping brands looking to sell globally become compliant with European regulatory requirements. Our flagship software is revolutionising regulatory compliance for the FMCG/Health and Wellness industry.

We are seeking a Project Manager / Onboarding Manager to own the client journey from signed contract through to a successful, fully configured go live on the Bridge platform. This role covers onboarding projectplanning, requirements gathering, cross team coordination, and account configuration, combining strongproject management discipline with enough technical and regulatory grounding to guide clients confidently through a complex compliance process.

Role Overview:

As the Project Manager / Onboarding Manager at Rubicon Bridge, you will hold responsibility for the speed and quality of every client's onboarding experience, ensuring new clients move from signature to live use ofthe platform smoothly and on schedule. Reporting directly to Head of Project Office or COO, you will ownthe onboarding project plan for each client, coordinate across Sales, Regulatory, and Product teams, and act as the client's main point of contact until they are fully live and ready to be handed over to Customer Success. You will play a key role in making sure every client's first experience of Bridge is well organised, wellcommunicated, and delivered to a consistent standard.

Key Responsibilities:

• Own the onboarding journey for every new client from contract signature through to go live, coordinating across Sales, Regulatory, and Product teams.


• Build and manage onboarding project plans and timelines for each client, tracking milestones and flagging risks or delays early.


• Run structured kick-off calls, gathering client requirements, SKU and product data, and marketplace scope.


• Coordinate with the Regulatory team to ensure compliance documentation and product data are collected, validated, and processed within agreed timeframes.


• Configure and set up client accounts across Bridge products (MarketRadar, MarketVerify, MarketReady, MarketGuard, MarketWatch) ready for go live.


• Maintain clean, up to date onboarding records and pipeline stages within HubSpot for every active onboarding.


• Act as the main point of contact for clients during onboarding, managing expectations, communication, and resolving blockers quickly.


• Hand over successfully onboarded clients to the Customer Success team with full context and documentation.


• Identify recurring onboarding blockers and work with the wider team to improve process, documentation, and SOPs.


• Create, monitor, and provide regular updates and reports on onboarding KPI performance to management.


• Work closely with the leadership team to align onboarding priorities and capacity with strategic objectives.

Key Skills & Competencies

• Project Management - Ability to plan, run, and track multiple onboarding projects in parallel to a consistent timeline.


• Commercial Acumen - Ability to translate technical and regulatory understanding into a clear, confidence-building client experience.


• Organisation & Time Management - Ability to juggle a fast-moving onboarding caseload without milestones slipping.


• Attention to Detail - Ensuring accuracy across project plans, records, and CRM data.


• Problem Solving - Proactive in resolving client queries and removing blockers to a smooth go live.


• Communication Skills - Clear and confident written and verbal communication, including on client calls and cross-team coordination.


• Process Discipline - Ability to follow and continuously improve a consistent onboarding process.


• Discretion & Confidentiality - Especially when handling client and prospect information.

Qualifications & Experience

• Proven experience in a project management, onboarding, implementation, or customer success role.


• A technical and regulatory background, or demonstrable understanding of compliance issues facing food, supplement, beverage, or cosmetics brands, is an advantage.


• Experience using HubSpot or a similar CRM, and familiarity with project management tools.


• Confident communicator, comfortable leading kick-off calls and client meetings.


• Strong knowledge of Microsoft Office 365 and other productivity tools.
  
• Demonstrated ability to manage multiple concurrent onboarding projects while maintaining accuracy and pace.


• A recognised project management qualification (e.g. PRINCE2, Agile/Scrum) is desirable but not essential.

KPIs & Success Metrics

• Average time from contract signature to go live.


• Onboarding milestone adherence (percentage delivered on time).


• Client feedback and satisfaction during onboarding.


• Accuracy and timeliness of onboarding records and pipeline data in HubSpot.


• Successful handover rate to Customer Success with no rework required.


• Achievement of onboarding volume and capacity targets in line with company growth.

Why leading brands choose Rubicon Bridge.
Sean Carey BSc
Technical Director

Nutrition Group PLC

"Nutrition Group has been working with Rubicon for over 10 years with various projects and for regulatory affairs work on our product and manufacturing licences."

Sharmeen Miah
Regulatory Affairs Officer

Natures Aid

"Rubicon Bridge has transformed how we manage compliance. What once took hours of manual checks now takes minutes. It's fast, clear, and gives us total confidence in every formulation we submit. A game changer for regulatory teams."

Maarten van deursen - Head of technical development & NPD

Healthspan

"Working with Rubicon Bridge has significantly amplified our Technical team. The ability to translate complex regulatory requirements into practical, commercially sound actions has saved us time, cost, and internal bandwidth. It's a genuine force multiplier for Healthspan!"

Meg Nangle
Head of Research & Development

INW Bee Health

"Rubicon Bridge is an easy to use compliance tool that can be positioned into any technical or regulatory job role as the go to regulatory platform."

Annemarie Wessels - International Regulatory Affairs

Better Being

"Using Rubicon Bridge significantly speeds up our review process, we especially value that the system reports maximum allowed values, required country specific warnings and 'claims on hold' options for botanicals all in one go."

Grace Carter

Ethical Nutrition

"Set up was simple and the support team is amazing. There were a couple of ingredient related queries we had which were resolved within minutes."

Jim Gardener
Managing Director

RedeMed Ltd

"Rubicon exclusively provided all regulatory compliance support for our health care product brands. Their pragmatic and customer focused approach is second to none."

Chris Keeble
CEO

Pharma Medico

"The amount of time it saves is incredible and also that it has a proven record for its quality and accuracy when launching new products and entering new European markets."

Automate compliance. Accelerate growth.

Rubicon Bridge gives brands the regulatory infrastructure to launch faster, protect revenue and stay compliant as products, markets and regulations change.
Built by trusted regulatory experts, Bridge delivers real-time intelligence, clear actions and continuous monitoring - reducing manual work, removing bottlenecks and helping your teams move with confidence.
Start automating your compliance today.

Contact Us

C4DI, Queen Street,
Hull, HU1 1UU,

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