Programme Manager

JOB OVERVIEW

This is a senior customer and partnership role focused on two connected areas of ownership:

• A strategic enterprise commerce media customer - serving as the primary day-to-day commercial and operational partner for one of Kevel's most important customer relationships.
• A broader strategic partner relationship - helping Kevel organize, grow, and operationalize a larger partnership connected to shared customers, new opportunities, and broader commerce media growth.

This is not a traditional CSM role and it is not a standard account management role. It is a high impact client partnership role that combines customer leadership, commercial ownership, cross functional coordination, and strategic partner management. You will work closely with Customer Success leadership, Retail Media Strategy, Product, Solutions Architecture, Sales, Partnerships, and executive sponsors to ensure the customer and partner relationships are well run, commercially focused, and positioned for long term growth.

LOCATION

REMOTE/HYBRID - United Kingdom. While this role is primarily remote, candidates should expect to be onsite with the customer in London 1-2 times per week. Applicants located anywhere within the United Kingdom are encouraged to apply. Applicants must be legally eligible to work in the United Kingdom.

PAY TRANSPARENCY

Kevel uses external, third party market data to determine compensation for all open positions. Our compensation philosophy is based on the candidate's specific working location and experience level. This means that we will take a negotiation approach in our recruitment and offer processes. We believe this is an important step in living our value of embracing diversity while underlining our commitment to fair, equitable and inclusive pay practices.

The pay range for this position is £91,000 - £107,000 OTE (combination of base + variable compensation). An exact offer for this position will be determined based on the candidate's working location and experience level, in relation to our existing team.

All compensation packages include the additional benefits as described in the Why you'll love working with us section below.

WHAT YOU'LL ACCOMPLISH

• Strategic Customer Ownership
• Serve as the primary day to day Kevel partner for a strategic enterprise commerce media customer.
• Lead regular customer cadences, QBRs, business reviews, executive working sessions, follow ups, and onsite meetings when needed.
• Build trusted relationships across customer stakeholders, including commercial, operational, technical, product, and executive teams.
• Own account health, stakeholder confidence, risk management, and expansion planning.
• Partner with Retail Media Strategy to connect the customer's business goals to Kevel's platform capabilities.
• Partner with Solutions Architecture, Product, and Engineering to support implementation, adoption, technical progress, and issue resolution.
• Translate customer needs, risks, and product feedback into clear internal priorities and action plans.
• Identify and advance expansion opportunities across product adoption, usage growth, new monetization use cases, offsite, demand, and broader strategic initiatives.
• Strategic Partnership Ownership
• Help manage and structure a broader strategic partner relationship connected to multiple customer and commercial opportunities.Maintain a clear view of partnership priorities, key stakeholders, relationship coverage, open items, risks, and next steps.
• Coordinate across Kevel teams to ensure the right people are engaged at the right level.
• Partner with Sales, Strategy, Partnerships, Product, and CS on shared pipeline opportunities and partner led growth.
• Prepare for senior stakeholder meetings, executive updates, partner reviews, and onsite sessions.
• Ensure customer and partner signals are captured, followed up on, and translated into clear action.
• Help turn the partnership into a repeatable source of customer growth, expansion, and market influence.
• This is a highly customer and partner facing role. You will be expected to actively lead key customer and partner moments, not simply coordinate behind the scenes.
• For the strategic customer, this includes owning the relationship rhythm, leading customer meetings, preparing and running QBRs, managing follow up, surfacing risks, and making sure the right Kevel teams are engaged at the right time.
• For the broader partnership, the work will be more strategic and cross functional. You will help organize the relationship, track priorities, support partner planning, identify commercial opportunities, and keep internal and external stakeholders aligned.
• Onsite engagement is expected when it makes sense - for major planning sessions, QBRs, executive meetings, launch moments, escalations, or partnership workshops. We will not prescribe a rigid travel cadence; we trust you to understand where in person time will matter most.

SKILLS YOU'LL BRING WITH YOU

• 4-6+ years of experience in retail media, commerce media, ad tech, marketplaces, or enterprise SaaS.
• Experience working directly with retailers, marketplaces, or commerce platforms.
• Experience managing large enterprise customers or strategic partnerships.
• Strong commercial acumen and comfort owning growth oriented outcomes.
• Executive presence and strong communication skills.
• Ability to manage complex stakeholder environments.
• Strong internal leadership and cross functional coordination skills.
• Confidence operating in ambiguity and turning complexity into clear action.
• Comfort leading QBRs, business reviews, executive discussions, and onsite customer or partner meetings.
• Strong follow through, relationship building skills, and customer judgment.

WHY YOU'LL LOVE WORKING WITH US

• Fully Remote Team - We are a 100% remote work environment with employees located around the world. You are welcome to work from home, one of our offices, a WeWork office, or an equivalent co working space.
• Flexible Working Hours - We understand our employees have their own lives, responsibilities and working preferences. We trust our employees to communicate with their managers, and work when they work best.
• Comprehensive Health Benefits - Kevel provides 100% employer paid medical benefits for our employees and their children, plus comprehensive, affordable coverage for all other dependents.
• Savings opportunity for the Future - Kevel offers retirement savings plans with employer contributions so employees can save toward future financial objectives.
• Rest and Relaxation - Unlimited personal time off - and we mean it! We trust our employees to take the time they need, whenever they need it. We also offer Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!
• Kevelfest - Our annual corporate retreat! The entire Kevel team gets together once a year for a four day in person event filled with collaboration, team building, celebration and fun!
• Electric vehicle salary sacrifice benefit available via Octopus!
• Home Office Stipend - You'll receive a new windows or mac machine (your choice) + a £382 home office allowance to purchase what you need to set up your work space properly!
• Parental Leave Support - We support all parents with salary continuation and benefits when our employees are growing their families.
• Free press benefits - Kevel believes all employees should have access to legitimate news sources. Kevel will reimburse you for the cost of one legitimate newspaper subscription up to £230 annually.
• You'll work with an award winning team! We've won numerous Best Places to Work Awards for several years and counting! We've also won many awards for our Innovation, Business Intelligence, and our best in class products (Software of the Year, Cloud Company of the Year, Best Ad Tech and API Innovator).

ALL APPLICANTS ARE WELCOME, EXACTLY AS YOU ARE.

We're building a global community - one that's safe for people of all backgrounds and walks of life. Our policies and way of working are guided by our core values of inclusivity, trust, empathy, and respect. We know we have more work to do, but firmly believe that our work is at its best when everyone feels free to be their most authentic selves. Kevel is an equal opportunity employer, and we're proud of our ongoing efforts and commitment to creating a diverse, inclusive, and transparent workplace where everyone feels respected, heard, safe and accepted. At Kevel, we embrace our differences and consider diversity a superpower that drives the success of our organization. Individuals seeking employment at Kevel are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.