Programme Knowledge and Learning Officer - maternity cover

Job Title: Programme Knowledge and Learning Officer - maternity cover

Reports to: Director of Technical Assistance

Terms: 9 months Fixed Term Contract, Full-time, 50% Hybrid

Location: Dublin 2, Ireland

Salary: Global Band 5 €47,539 - €52,821

Requirements: No travel requirements

About Concern: Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world's poorest countries.

Concern's vision, our mission and our work are all defined by one goal - ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression.

Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.

The Strategy Advocacy and Learning Department (SAL) supports the whole organisation in developing and setting strategy and supporting implementation of the same, assuring programme impact, supporting advocacy and influencing and facilitating and driving organisational learning. The Technical Assistance (TA) Unit provides direct assistance to Country Programmes and comprises over 30 advisors who support ongoing learning, programme quality and capacity development.

Role Purpose: The Programme Knowledge and Learning Officer contributes directly to Strategic Goal 1, the delivery of quality programmes through supporting the documentation of evidence-based learning from programmes and research and the use of learning and knowledge products to enhance staff capacity, inform programme design and strengthen impact. The Officer works with others in the technical assistance unit to support organisational learning, in particular across the two areas of knowledge creation and knowledge sharing.

Responsibilities

• Keep up to date the Knowledge Hub and the Technical Web Pages on the Concern Worldwide external website. Work with the Communications team to optimise organisational position and brand and the use and engagement of peers, donors and other stakeholders with the materials on the web-pages.
• Work with Country Programme Teams, Technical Advisors and others to identify, analyse and document learning and good practice for internal learning and external sharing. Provide training in the same as appropriate.
• Support to the identification of key research questions that are relevant to Concern Worldwide's work and on request, assist in distilling learning from relevant research to share across the organisation.
• Incentivise and support the documentation of learning among Concern support office and country programme staff, through the provision of training and guidance in accordance with adult learning, organisational learning and learning preferences.
• Provide support on learning and knowledge to the four Zurich Flood Resilience Alliance countries, including undertaking country visits on request, and represent Concern Worldwide at the global Knowledge Workstream meetings.
• Assist in the synthesis and write up of the Annual Programme Progress Report
• Keep abreast of the latest developments in Knowledge Sharing and organisational learning, with a special focus on international NGOs and keeping key manager informed of same.
• All staff are responsible for upholding and promoting Concern's values, including our workplace equality, diversity and inclusion, and safeguarding values.
• All staff are required to participate and contribute as necessary towards Concern's emergency response as and when required.

Role Holder Requirements Essential

• Relevant Degree Development/Humanitarian Studies or similar.
• Experience with systems of knowledge management and sharing in an international organisation, preferably an international NGO.

• Proven ability to facilitate the generation, distillation and capture of learning for sharing and use by others.
• Strong analytical skills with ability to distil key findings and learning from longer documents, both Concern's and external.

• Strong writing skills with the ability to be clear, well-structured and succinct. Excellent written English.
• Understanding of humanitarian principles and practice and the implications of a humanitarian mandate.
• Excellent interpersonal communication skills and ability to operate as part of a team as well as working independently.

• Ability to be consistent and diligent in basic knowledge management tasks with minimum supervision and adhering to high standards of quality assurance/compliance.

Desirable

• Experience in working in fragile and conflict affected countries or providing support to the same.
• Ability to work through French.
• Experience with relevant capacity building and skills development initiatives.

We encourage all eligible candidates, irrespective of gender, ethnicity or origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern's core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.

Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).

Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.

In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them - so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.

For additional information please consult our web site or contact the Human Resource Division in our Head Office.

You have certain rights under data protection legislation. For more information on how to exercise those rights please visit