Programme Executive - Academic Training

Location: Dublin 16
Working arrangements: Hybrid
Salary: Excellent salary & Benefits

Key Responsibilities 1. Programme Coordination & Delivery

• Lead the coordination of academic training programmes delivered on-site and virtually.
• Prepare detailed programme schedules, materials, documentation and resources to ensure smooth delivery.
• Coordinate room setup, learning materials, technology requirements and catering (where applicable).
• Liaise closely with internal teams (IT, facilities, faculty support) to ensure readiness in advance of programme commencement.

2. Participant Experience & Customer Service

• Act as the primary point of contact for participants before, during and after programmes.
• Manage registration, onboarding communications and participant queries with professionalism and warmth.
• Provide a welcoming, supportive and high quality experience for all attendees.
• Confidently address groups when required (e.g., programme welcome, housekeeping, virtual facilitation support).
• Handle queries, concerns or last minute changes calmly and efficiently.

3. Faculty & Academic Support

• Coordinate closely with faculty to ensure all materials, presentations and teaching resources are prepared and distributed in advance.
• Provide on site and virtual support during programme delivery to ensure sessions run smoothly.
• Support faculty with technology set up and classroom coordination.
• Ensure academic materials are accurate, version controlled and professionally presented.

4. Client & Stakeholder Engagement

• For dedicated client programmes, act as a professional representative of IMI, ensuring a seamless and high quality experience.
• Build effective working relationships with client contacts and internal stakeholders.
• Ensure consistent, clear and timely communication with all parties.

5. Data Management & Administration

• Maintain accurate participant records and programme data.
• Support reporting requirements and assist with data collation.
• Assist with participant offers, applications and enrolment processes.
• Ensure documentation and programme information is stored accurately and in line with internal processes.

6. Post Programme Review & Continuous Improvement

• Coordinate the collection of participant feedback and evaluations.
• Compile insights and assist in identifying areas for improvement.
• Support enhancements to processes to improve participant experience and operational efficiency.

Candidate Requirements

• Minimum 2 years' experience in programme coordination, academic administration, or a similar project based administrative role within a fast paced environment.
• Exceptional attention to detail and organisational ability.
• Strong administrative capability with advanced proficiency in MS Office.
• Confident communicator with the ability to present or speak comfortably to large groups (in person and virtual).
• Excellent written and verbal communication skills with a professional and polished approach.
• Strong customer service orientation with a focus on delivering an outstanding participant experience.
• Ability to prioritise effectively, manage multiple deadlines and remain calm under pressure.
• High level of professionalism, discretion and reliability.

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