Program Training & Change Management Lead

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Program Training & Change Management Lead (9-month FTC)
Customer: DHL Supply Chain
Grade: RCS J
Contract Type: Full-time, 9-month FTC

Location: UK/EMEA/APAC

At DHL Supply Chain, we are committed to driving organizational excellence through innovation, collaboration, and a relentless pursuit of continuous improvement. Our Global HR Business Process Optimization (BPO) team plays a pivotal role in optimizing value flow along globally-streamlined end-to-end HR processes, enhancing operational efficiency, and fostering a culture of excellence.

Join us as Change Management and Training Lead for the implementation of Oracle Recruiting Cloud (ORC) at DHL Supply Chain! This is a crucial role to support the global design phase in summer 2025, followed by deployment in the APAC region in 2026. With a dedicated focus on change management and training, you'll ensure the successful delivery of this large-scale project, aligning with our strategic objectives. If this sounds like a team you'd like to join keep reading.

Key responsibilities will include:

• Developing and implementing change management strategies and plans for enterprise-wide programs and projects.
• Conducting change impact assessments, defining stakeholder engagement plans, and managing business readiness across program phases.
• Designing and delivering scalable training programs (e-learning, instructor-led, job aids, etc.) to support technology adoption.
• Developing communications and change materials to enhance awareness and engagement.
• Coordinating with process teams and learning partners to align training delivery with change impacts.
• Monitoring and updating training programs to ensure ongoing relevance and effectiveness.
• Utilizing digital adoption platforms and analytics tools to support change and track effectiveness (e.g., Maverick Assist Me, Power BI).
• Maintaining documentation of change and training approaches in line with best practices.
• Evaluating the effectiveness of change management initiatives and training programs through feedback, assessments, and performance metrics to drive continuous improvement.

What are we looking for from you?

• Solid background in change management and training leadership within large-scale transformations or multinational environments.
• Expertise in organizational design and change impact analysis.
• Proven track record in designing and delivering enterprise-wide training for new technologies and process improvements.
• Proficient in instructional design frameworks (e.g., SAM, LLAMA) and tools (e.g., Articulate Storyline, Captivate, Camtasia).
• Familiarity with SaaS HR platforms and recruiting processes.
  Change Management certification preferred (e.g., PROSCI, APMG).
• Project Management certification desirable (e.g., PMP, PRINCE).
• Instructional design/training certification desirable (e.g., ATD, CPLP).

Join us to drive impactful change and elevate training initiatives within our organization!

What you'll need to do next:

If you have a proven track record of achievement that matches the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up-to-date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the globe. We aim to provide a candidate experience of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that employees and potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organization.