Program Manager, Service Improvements - Customer Service

Amazon's Customer Service (CS) department is seeking an experienced Program Manager to join the WW Quality and Escalations team to support Service Improvements. This 12-month fixed term contract position is based in Manchester, United Kingdom.

You will own the creation, collection and implementation of service improvement initiatives that directly impact the WW Service Experience. You will collaborate with senior stakeholders across multiple functions to define the program vision, priorities and