Program Manager, IP Operations

We're the team that drives our strategic and program investments to enhance and advance mitigation against violations of Meta's IP policies and procedures. We are responsible for upholding protection of IP on Meta's platform, tackling complex legal issues through product-driven and programmatic strategy, and navigating the changing landscape on the Internet. We are constantly balancing mitigating legal risk with making the world more open and connected while scaling our operations to support Meta's 3 billion users and the broader rights holder and regulatory community.As a Program Manager within our global Intellectual Property (IP) Operations team, you will set goals and strategies to execute in support of prioritized investments to increase efficiency and improve operational processes and maturity in core production workflows. You will execute strategies to maintain health within core IP areas, including copyright, trademark, and counterfeit, address new and emerging risks, and bring a product-driven mindset to balancing legal and regulatory obligations. You will be on the front lines of improving and maturing operational processes and systems, building the best IP protections for people and brands to create, share and promote content. In this role, you will lead cross-functional initiatives, influence strategy, and drive workflow health and operational excellence.Program Manager, IP Operations Responsibilities:Identify and solve problems to mature the IP program, connecting them to broader organizational themes and company priorities, and driving strategies to execute prioritized operational investmentsGeneral program management, leveraging data and insights to identify opportunities and identify challenges before they arise, predict roadblocks, strengthen cross-functional relationships, and execute on plansBuild out and strengthen operational processes and systems to deliver efficient IP reporting, innovative risk mitigation, and operational healthIdeate and inform the development of team goals. Work with team members on strategies for executing, measuring progress and sharing results that enable the team to identify efficiency gains and improvements, while developing and partnering on upstream product-driven solutions at scaleDevelop, lead, and influence solutions to optimize operational processes, improve program health, and enable tooling improvements that aim to mitigate IP risks, working closely with key cross-functional partners, including Product, Engineering, Legal, and PolicyNegotiate, assess, and communicate trade-offs for operational decisions with the broader cross-functional team to optimize processes and increase maturityAlign and support operational readiness needs when launching or implementing changes in IP and with cross-functional stakeholdersHold stakeholders accountable when progress on priority investments is in jeopardy, while maintaining respectful relationships in difficult situationsDrive effective, concise, and persuasive program communications, including root cause analysis, internal/external escalation coordination and communications to leadership, and business recommendations for broader stakeholder groupsUnderstand Meta's strategic, legal and compliance position and deliver outcomes that are aligned with our mission and recognized as industry-leadingMinimum Qualifications:5+ years of relevant experience working in consulting, strategy, operations, or equivalent program management experience, or an educational degree in project management, business, marketing, finance, or operationsEffective critical thinking and experience in leveraging data to anticipate and unblock problems and drive solutionsProven time-management and organizational skillsExperience working with engineering teams to develop and improve operational systems and toolsExperience in driving collaboration of cross-functional teams, coordinating effectively, and motivating team members toward shared goalsExperience resolving conflicts by finding win-win scenarios, identifying trade-offs, and setting clear prioritiesExperience in controlling risk and setting prioritiesExperience communicating effectively via various formats, time zones and audiences, including within operations teams and across key stakeholders and senior leadershipPreferred Qualifications:Bachelor's degree in Business, Commerce, Information Systems, Finance, Law, Cybersecurity, Risk Management, Operations, Project Management, Security, Audit or related fieldsExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Security industry certifications (CISSP, CISA, CISM)Familiarity with social media, trust & safety, customer support domainsProcess improvement certifications (Lean Six Sigma)Project management certifications (PMP, CAPM, PRINCE2)Experience with AI tools, agentic systems & automation platformsDemonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesExperience working with outsourced BPO vendors2+ years experience in Risk, Compliance, Security, Audit rolesDemonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)About Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.