Program Manager (Financial Crime Compliance)
Posted 2 days 10 hours ago by NICE
Location: United Kingdom - London
At NICE, we challenge our limits and aim to lead in our industry. We are looking for a highly experienced Project Manager to lead and coordinate complex, client-facing Financial Crime Compliance (FCC) Managed Service projects. This role focuses on governance, operational readiness, and stakeholder satisfaction, with SME expertise in Financial Crime Compliance (AML, KYC, transaction monitoring, and screening investigations) and a track record of delivering services across matrix-managed, globally distributed teams.
How you will make an impact- Lead multiple FCC Managed Services projects across global client accounts.
- Establish and maintain governance structures aligned with industry best practices.
- Ensure successful service transition, operational readiness, and delivery quality.
- Manage service level agreements (SLAs) across quality and production to ensure consistent and reliable service delivery.
- Lead cross-functional teams across geographies in a matrix structure.
- Support design and management of key governance and control frameworks.
- Support build-out and ongoing management of new services.
- Drive consistency, scalability, and performance through delivery frameworks and roadmaps.
- Act as the primary point of contact for senior client stakeholders, including C-level sponsors.
- Lead steering committees and senior stakeholder meetings with clear, timely communication.
- Proactively manage risks, issues, and escalations to ensure client satisfaction and delivery success.
- Improve CSAT scores through strategic engagement and delivery excellence.
- Support forecasting, resource planning, and financial tracking across engagements.
- Support pricing, contract shaping, and pipeline conversion with operational inputs.
- Monitor scope, budget, and timelines, ensuring adherence to project baselines.
- Lead reporting cadence and governance across active engagements.
- Empower and motivate delivery teams, ensuring alignment with programme goals.
- Support recruitment, onboarding, and knowledge transfer processes.
- Provide coaching and performance oversight to delivery teams.
- Maintain and optimize business platforms (e.g., Salesforce, Kantata/Kimble) for reporting accuracy.
- Conduct data analysis to identify inefficiencies and propose strategic improvements.
- Support month-end financial processes including billing and client reporting.
- Prepare high-quality reporting materials for internal and external stakeholders.
- 8+ years of experience managing complex delivery programmes and projects within FCC.
- Experience in an FCC Advisory function is highly desirable.
- Extensive experience in Professional Services within Financial Services, ideally Capital Markets or Investment Banking.
- Proven track record in FCC domains: AML, KYC, transaction monitoring, screening investigations.
- Strong background in client-facing delivery, risk management, and governance; experience in globally distributed, matrix-managed teams.
- Advanced skills in Excel, Power BI and familiarity with Salesforce/Kimble.
- Prior consulting experience in a client-facing role.
- Strategic thinker with hands-on execution capabilities.
- Highly organized, resilient, and commercially astute.
- Excellent communication and presentation skills across all stakeholder levels.
- Creative and passionate about building and shaping best-in-class solutions.
- Strong relationship-building and consensus-driving abilities.
- Comfortable navigating ambiguity and managing competing priorities.
Learn more about the benefits at NICE.
- Join a market-leading, global company with a fast-paced, collaborative environment and ongoing career growth opportunities.
- Be part of a culture based on respect, teamwork, excellence, and opportunity to contribute and succeed.
- Work with a global team of professionals and stay at the forefront of technology and business advances.
NICE software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. NICE manages more than 120 million customer interactions daily and monitors over 3+ billion financial transactions.
NICE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, disability, veteran status, gender identity, sexual orientation, or any other protected category.
Requisition ID: 8587 Reporting into: Senior Director, Business Consulting, Actimize