Professional Services Manager
Posted 1 day 23 hours ago by YourCode Recruitment
UK-based / Remote with occasional travel
Up to £65,000 + Benefits
Are you a commercially minded leader with a passion for technology driven education? We're supporting a fast growing global EdTech organisation in hiring a Professional Services Manager to scale and optimise their service delivery across international markets - with a particular focus on growth in the US Higher Education sector.
This is a fantastic opportunity to take ownership of the full professional services lifecycle, from onboarding and implementation through to training, consulting and adoption. You'll play a key role in ensuring customers achieve measurable value while driving revenue through an ever evolving suite of services.
What you'll be doing- Leading and developing a high performing globally distributed services team
- Designing scalable delivery frameworks, playbooks and best practices
- Overseeing service delivery across implementations, integrations, data migrations and consulting
- Supporting sales with scoping, proposals and value articulation
- Partnering cross functionally to create outcome focused service offerings
- Improving customer adoption, retention and overall success metrics
- Driving operational excellence with strong KPIs and feedback loops
- Experience in a Professional Services leadership role within SaaS or EdTech
- Strong commercial acumen - able to monetise and scale services
- Understanding of Higher Education procurement and delivery environments
- Excellent stakeholder management across regions and functions
- Familiarity with delivery methodologies (Agile/Waterfall/Prince2) and project tooling
- Both strategic and hands on - comfortable building and executing
- Influence global expansion and service strategy
- Join a mission driven organisation improving student outcomes
- Build scalable foundations and make a visible impact
- Competitive salary up to £65,000 + package + growth potential
If you thrive in a growing environment where you can shape the future of service delivery, we'd love to speak with you.