Production Support/Service Manager

Job Title: Production Support/Service Manager
Location: Manchester Ideally but will consider Edinburgh
Global Banking Client
Employment Type: Contract

C9 level

About the Role:
We are seeking a highly skilled and proactive Production Support/Service Manager to oversee critical banking platforms across Payments and Franchise domains. This role is pivotal in ensuring operational excellence, security compliance, and seamless incident and change management across complex, high-volume systems.

Key Responsibilities:

• 3rd level expertise, providing strategic oversight and hands-on support across two major platforms: Payments and Franchises.
• Lead incident management and problem resolution, collaborating closely with DevOps and Engineering teams.
• Drive change management processes, ensuring minimal disruption and maximum efficiency.
• Champion security best practices, proactively identifying and mitigating vulnerabilities.
• Enforce and evolve technical standards and operational best practices across platforms.
• Maintain strong governance and reporting across service performance and risk areas.

Technical Skills & Experience:

• Proven experience in production support, service management, or platform operations within financial services.
• Strong understanding of Kafka, AWS, and Stream Sets
• Solid grasp of security principles, vulnerability management, and compliance frameworks.
• Experience working in DevOps environments and managing cross-functional engineering teams.
• Excellent communication and stakeholder management skills, with the ability to influence at all levels.
• Usage of Service Now, ITIL certification or equivalent service management qualification.
• Experience in global banking environments or regulated industries.
• Product ownership

Why Join?

• Be part of a high-impact team supporting mission-critical banking platforms.
• Work with cutting-edge technologies in a dynamic, global environment.
• Opportunity to shape service excellence and drive innovation in platform operations.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.