Production Support Technician

Service Engineer/Product Support TechnicianCovering Oxford/ Northampton Area Are you a Service Engineer / Product Support Technician looking to join a dynamic service team for a leading design and manufacturer of bespoke machinery? This is a fantastic opportunity for an experienced Service Engineer to work with cutting-edge technology, provide exceptional customer support, and become a technical expert for a world-leading brand.The Role: As a vital part of our customer support function, you will be the face of our client on the front line. Your primary responsibility will be to ensure our clients-from sole traders to Blue Chip companies-receive unparalleled technical service for their labelling machinery.Your key duties will include:

• Installing, configuring, and commissioning labelling systems at customer sites across the UK.
• Conducting advanced diagnostic fault-finding and carrying out effective on-site repairs.
• Performing preventive maintenance to ensure optimal machine performance.
• Delivering comprehensive hands-on training to customers on system operation and maintenance.
• Preparing clear and detailed service reports with recommendations.
• Collaborating with the internal team on spare parts and warranty processes.
• Ensuring all work is completed to the highest quality, health, and safety standards.

Salary Package:

• Competitive Annual Salary £40,000-£50,000
• Company Car
• Allowances and Bonus

Essential Experience & Skills:

• A minimum of 2-3 years' experience in a field service, product support, or technical maintenance role.
• A strong bias towards either mechanical or electrical engineering, with a solid basic understanding of both disciplines.
• Proven experience in fault-finding on machinery; ideally within packaging, automation, labelling, or a similar industrial sector.
• A relevant engineering qualification (e.g., HNC/HND, Apprenticeship, NVQ Level 3) or equivalent demonstrable experience.
• A full, clean UK driving licence

If you're a skilled Service Engineer with 2+ years' experience in a similar role with a strong bias towards either mechanical or electrical engineering, with a solid basic understanding of both disciplines, looking for a new opportunity on a permanent basis to join a leading manufacturer then please apply now!