Production Assistant

Dive Into a Career That Makes a Splash - Join United Utilities.

Are you highly organised, detail-oriented, and confident working with maps, plans, and customer enquiries? Do you enjoy delivering excellent service while managing a varied workload in a fast-paced environment?

United Utilities delivers essential water and wastewater services across the North West and is looking for dedicated and proactive individuals to join our Property Searches team as a Production Assistant.

About the role:

As a Production Assistant, you'll play a key role in supporting customers involved in residential and commercial property transactions. You'll provide drainage and water search reports, supply underground asset plans, and act as a key point of contact for customers seeking information about United Utilities' assets and services.

You'll work with a range of specialist systems and information sources to ensure accurate and timely responses, helping solicitors, conveyancers, property professionals, and customers access the information they need.

What you will be doing

• Act as the first point of contact for customers purchasing drainage and water searches or requesting access to underground asset records via telephone, email, and web applications
• Produce and issue residential and commercial drainage and water search reports
• Provide plans showing United Utilities' underground assets and infrastructure
• Interpret maps, plans, and technical information accurately to support customer requests
• Manage and prioritise your workload to meet service standards and customer expectations
• Respond to customer enquiries professionally and efficiently
• Work collaboratively with colleagues and stakeholders to ensure high levels of customer service
• Use a variety of business systems to investigate and resolve customer queries

What we are looking for

• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• Confidence working independently and using your own initiative
• Strong analytical and problem-solving abilities
• Effective communication skills, both written and verbal
• The ability to interpret maps, plans, and technical information accurately
• Comfortable working with multiple systems and applications
• A proactive and customer-focused approach

Experience and Knowledge

• Knowledge of residential and commercial conveyancing processes
• Understanding of statutory legislation relating to the water and wastewater industry
• Knowledge of legislation relating to sewers and drainage infrastructure
• Experience using Microsoft Office applications
• Ability to work with complex information and customer queries
• Experience working in an administrative, customer service, property, utilities, or data processing environment would be beneficial

What You Need to Know

• Location: Lingley Mere Business Park, Lingley Green Avenue, Great Sankey, Cheshire, WA5 3LP
• Hourly Rate: £14.11
• Assignment Type: Temporary via Reed
• Working Hours: Monday - Friday 9-5
• Training: Full training will be provided.
• Contract length- 3-month temporary assignment through Reed Talent Solutions, potential for extension

What Are the Benefits of the Role?

• Opportunity to work within an established and supportive team
• Gain valuable experience within the utilities and property search industry
• Modern office facilities and supportive working environment
• Development opportunities and ongoing learning

What's Next?

Apply now with your most up to date CV. A member of the Reed Talent Solutions team will be in touch to guide you through the next stages of the recruitment process, including interview and pre-employment screening.

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