Product Team Leader

Product Team Leader

Department: Store Management

Employment Type: Permanent - Part Time

Location: Stevenage

Reporting To: Product Manager

Compensation: £27,520 (Full Time)

Description

Part time, 25 hrs per week with ability to flex up if/when required.

We are looking for an energetic and inspiring Product Team Leader to lead, inspire, and empower the store team to deliver an inspirational customer journey and a great place to work. You will be an expert in product handling and constantly strive to improve the customer journey through delivering exceptional visual execution and high level of customer service. You will support the Product and Commercial Manager in developing the team, maintaining operational standards, and generating outstanding sales, all round KPIs, and high performing teams.

About The Role

What You'll Be Doing:

• Deliver great product placement and "wow" wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently duty manage in all areas of the store operation including service, people, and operations.
• Support the Commercial/Product Manager in empowering the team to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use them to drive commercial actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, and RFID.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated, and engaged team who feel valued and recognised for their contribution.

You'll Be Perfect If:

• Proven experience in retail, preferably in a supervisor role.
• Passionate about fashion and stay updated on the latest trends.
• Strong communication and interpersonal skills.
• Can motivate and inspire a team to achieve their best.
• Proactive, adaptable, and thrive in a fast paced environment.
• Love our products as much as we do, so you create the best possible customer journey.

Things To Consider:

• Fast Paced Environment: This high energy role requires you to adapt quickly to shifting sales performance, customer trends, and seasonal demands.
• Reporting: Your ability to analyse customer feedback and sales data will drive improvements.
• Managing People: Strong emotional intelligence is essential as you'll be managing a diverse team.
• Hands On Role: You will need to be involved with product movement, floor resets, and physical tasks such as adjusting layouts, displays, and stock replenishment.
• Weekend Work: You'll work on weekends, public holidays, and during key seasonal periods, such as sales events and product launches.
• Deadlines: Strong time management skills are needed to balance multiple responsibilities and meet deadlines.

This Is For You

We're a much loved brand with an exciting future. Our Islanders are diverse and proud of their work. Progression is possible in many directions.

What we can offer you:

• Generous 50% staff discount and uniform allowance.
• Discounts, benefits, financial advice, well being solutions and more through the Retail Trust.
• Stores fitted with Kindness Cupboards to provide basic food and hygiene products if needed.
• Support for all family setups, including maternity, paternity, adoption, and fertility treatment.
• Give As You Earn scheme, a "Giver Island" day each year and matched funding.
• Progression focus throughout Retail & Head Office with upskilling and qualifications.
• A generous bonus scheme and private pension plan.
• 28 days UK, 30 days ROI paid holiday, inclusive of bank holidays. Option to buy additional holiday.

Keeping You Safe

We are committed to providing a safe and inclusive workplace where everyone is treated with dignity and respect. We expect all employees to uphold our values and contribute to a positive working environment.

Our business is built on a diverse community where everyone belongs. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.