Product Support Specialist

Are you passionate about delivering high-quality customer support to your customers? Do you have a knowledge of electromechanical products? Our client is a world leading manufacturer who prides itself on their customer support, who are looking for a Product Support Specialist to join their small and friendly team. The ideal candidate will have an electrical bias, with strong problem-solving skills and excellent written and verbal communication. Product Support SpecialistPermanentSalary up to £40,000 per annum (DOE)Monday to Friday 8:30am - 5pmHaverhillProduct Support SpecialistJob Description

• Be the first point of contact for all technical queries for a global customer base
• Offering technical support via phone, email and video calls
• Fault diagnosis for electrical and mechanical issues
• Keep all details up to date using data and document management tools
• Review and update product manuals, datasheets and bills of materials.

Product Support SpecialistEssential Experience/Skills/Qualifications

• In depth experience working in a Product Support role or similar
• Electrical knowledge (PLC operated machines, wiring panelling)
• Previously worked within a manufacturing environment
• Full current driving license, with a car

Product Support SpecialistCompany Benefits

• 23 days holiday plus the 8 bank holidays
• Company pension

If you feel you're a good fit for this position, please click 'apply'