Product Support Manager

Product Support Engineer / Technical Support Engineer

Location: Milwaukee, Wisconsin

Salary Range: $60,000 - $80,000

Employment Type: Full-Time

Full Product Training Provided

Product Support Engineer / Technical Support Engineer required for a manufacturer of precision inspection systems used for CNC cutting tools.

Product Support Engineer Responsibilities:

• Build precision inspection systems and related accessories with precision and attention to detail, maintaining high assembly standards and verifying functionality before shipment.
• Serve as the primary point of contact for technical and software support, diagnosing and resolving customer issues promptly through calls or remote access tools.
• Lead and contribute to internal initiatives such as testing new components, refining product designs, or coordinating with developers to resolve software challenges.
• Engage with customers to understand evolving needs, recommend suitable add ons or systems, and support sales efforts by fostering strong, long term client relationships.
• Coordinate and perform both in person and virtual maintenance, installations, and deliveries for customers across various locations, ensuring reliable product performance and customer satisfaction.
• Full product training is provided.

Product Support Engineer Requirements:

• Prior experience in manufacturing.
• Experience as a CNC Machinist or prior experience using CNC cutting tools or metrology products is advantageous.
• Live within a commutable distance from Milwaukee, WI.
• Ambitious and looking for growth and development.
• Driving License.
• Full training product training is provided.