Product Operations Analyst

Product Operations Analyst

Department: Technology

Employment Type: Full Time

Location: London

Reporting To: Head of Product Operations

Compensation: £40,000 - £50,000 / year

Description Salary: 40-50k per annum Full Time Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, out of a total of 1 million in the UK, we make EV ownership simple and affordable. Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we've earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?' With our international expansion, we aim to transform the EV charging landscape not just in the UK, but now across Europe. Our Ways of Working We're all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month. To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB). Join the EVolution: You will play a key role in supporting the Product Management, Design, and Tech teams in optimizing their ways of working. You'll also be responsible for:

• Developing and Maintaining Reporting Across the Portfolio
• Driving Alignment, Goal Setting, and Delivery Support
• Optimising Tooling for Transparency and Usability
• Documenting and Maintaining SOPs and Playbooks
• Supporting Continuous Improvement across Product Development Processes

Electrify us with your skills: We think the role would be great for somebody who has a couple of years experience in product operations, project management, business operations, or a related field. We'd also like you to have:

• Strong organizational skills and attention to detail
• Analytical mindset with proficiency in Excel/Google Sheets and a passion for data-driven decision-making
• Proficiency with modern workplace tools such as Jira, Confluence, Notion, or similar
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Collaborative approach to problem-solving and process improvement

Perks that spark joy:

• Flexible hybrid working model
• Work abroad for up to 20 days per year
• Salary Sacrifice EV Scheme and free Pod Point
• Family & friend discount scheme
• 25 days holiday (plus Bank Holidays)
• Very generous parental and family leave
• Pension scheme with a 4.5% matched contribution
• Eyecare scheme
• Life insurance covering up to 4x your annual salary
• Virtual GP provided by HealthHero
• Employee Assistance Program and access for you and up to 5 family/friends to the Unmind wellbeing platform
• Free Mortgage Advice
• Discounted Gym Memberships
• Cycle2Work Scheme

Important Information: You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.