Product Manager

Hi, we're Penfold

Penfold is building the pension of the future. We're dragging the multi-trillion-pound pension industry out of the dark ages with its outdated products and poor service. Think about how challenger banks have changed banking.

We're demystifying pensions to make them universally accessible, engaging, and easy so we can help everyone save enough for later life.

We're growing a team of 60+ builders across London and Tallinn, backed by some of the world's leading fintech investors. We've raised over £20 million, manage more than £800m in pensions for over 100,000 savers and thousands of employers.

We're on track for profitability next year and growing really quickly, named recently as the only pure-play pension company in Sifted's 100 fastest growing startups in the UK&I.

Competitive salary - ranging from £70k-80k.

10% Pension contribution (all from Penfold) - you don't need to match this, and it is on top of your salary.

Meaningful share options - you'll own a part of Penfold and share in our success!

️ Unlimited holidays - we're interested in outcomes, not how many holidays you go on!

Medical insurance - through Vitality you get access to Private GPs, Physio, Counselling services and great discounts and offers (think 50% off Virgin Active or PureGym memberships, free Apple Watches).

Hybrid working - we like people to come into our office at least a couple of days a week to collaborate (so it would be great if you lived within reach of London), but we trust you to get your work done in whatever environment suits you. We have quarterly in-person team socials to ensure we all stay connected and regular optional meetups too!

Great community office - a wonderful private office near Borough Underground station with free gym and other great benefits. Free snacks, coffee, drinks and company lunch once a week.

️ Best-in-class equipment - MacBook and any WFH equipment you need.

Cycle to work scheme plus a host of other benefits - see here:

About the role

We're looking for a Product Manager toown key customer-facing outcomes, starting with pension transfers, contributions and other critical flows that drive LTV and help our customers save with confidence.

You'll be responsible for the full product lifecycle in your area, from identifying and framing problems, to shaping the roadmap, leading discovery, managing delivery and iterating post-launch to deliver outcomes for our customers and our business. You'll have strong support from the Head of Product and peers across the team, and you'll play a vital role in helping us scale both our product and how we work as we grow.

You will:

• Own critical customer-facing outcomes, flows and be responsible for key results
• Set the pace; we're a start-up and have a serious bias for action
• Lead continuous discovery
• Define success metrics, ask sharp data questions and analyse results to surface opportunities
• Run generative research to deeply understand our customers and inform product direction
• Frame and map opportunities to guide prioritisation and trade-offs
• Break down initiatives into smaller bets to accelerate learning and time-to-value
• Collaborate closely with Engineering, Design, Ops, Sales and other teams to ensure smooth delivery and alignment
• Be accountable for predictable delivery and ongoing iteration in your area

About you

You will have:

• Demonstrable experience discovering and delivering successful products with measurable impact
• Confidence in using data independently to inform a broad range of decisions
• A deeply customer centric mindset
• Experience working in highly autonomous, accountable, cross-functional teams
• Experience working with a continuous product discovery approach and outcome-focused development
• A strong ability to use feedback loops and success metrics to guide learning and iteration
• Clear, structured written and verbal communication with technical and non-technical audiences
• A genuine interest in helping people save more for later life

Ideally you have previous experience

• Working on B2C or B2B2C apps with tens or hundreds of thousands of users
• In fintech or a highly regulated industry
• Navigating complex operational workflows
• In start-ups or scale-ups, especially during periods of fast growth
  

You do not need to meet all of the above criteria in order to apply! If you've read this far and are excited about the opportunity, but are missing some of the experiences we've listed, we strongly encourage you to apply regardless.

• We'll have a 45 minute introductory call to properly introduce you to Penfold, find out more about your experience so far and career aspirations, and make sure you get a chance to ask any questions you might have
• The next stage would be a 90 minute exercise/task which is done over a video call at a time that suits you
• Finally, we'll organise some sessions with some team members from inside and outside Product & Engineering for a few conversations about how we work together and what to expect day-to-day. You'll also have the opportunity to ask them questions directly

For more info, feel free to reach out to George Cleal, our Head of Product.

We are 100% committed to building a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. If you have questions about the role, the company, or the interview process, please let us know and we'll be happy to answer.