Product Manager - Collections and Returns

Please Note - This is a 12 month FTC position

Want to solve really interesting problems at huge scale?

Want to learn from the bestand be challenged to think differently every day?

Want to work hand in hand with development teamswhere you drive success and return to the business?

Want the flexibility to work at home and in an office where it helps you meet your work and life commitments?

Read below for your next opportunity

Be part of our Collections and Returns vision.

In Sainsbury's Tech, we power the UK's leading collections and returns experiences across Argos, General Merchandise, and partner brands. Returns are a critical part of the customer promise, and a major driver of cost, trust, and loyalty at scale.

Collections and Returns is a vital part of our company strategy. With Argos recognised for speed, value, and excellent service, returns must meet the same bar while managing operational complexity, cost to serve, and store realities.

This is a highly visible product space with real commercial impact. What we build directly affects millions of customers, thousands of colleagues, and the bottom line.

The Role

As Product Manager in Returns, you will own key products within the Collections & Returns portfolio, shaping the strategy, roadmap and day to day delivery of the capabilities that improve customer outcomes while simplifying life for store colleagues.

You'll work at the heart of the returns ecosystem, spanning digital journeys, in store tooling, automation, and integrations. Balancing customer needs, commercial performance, and long term platform sustainability.

What you'll be responsible for

• Owning and delivering a clearly defined product vision and roadmap for key Argos Returns journeys
• Developing deep understanding of customer and colleague needs across in store and digital returns
• Prioritising work based on customer impact, cost to serve, operational efficiency and risk
• Driving simplification and automation of complex or manual returns processes
• Working closely with Engineering, Design, Architecture, and Delivery to ship iteratively
• Using data, experimentation and agreed KPIs to guide prioritisation and measure outcomes
• Collaborating with Stores, Operations, Fraud, Customer Services and Commercial teams
• Working with adjacent product teams to deliver cross cutting Returns initiatives

How you'll succeed

• You're focused on outcomes over output for customers and colleagues
• You can translate a clear vision into a prioritised, deliverable roadmap
• You understand and surface trade offs between speed, cost, experience, and risk
• You're comfortable operating in a store led, operationally complex environment
• You use data to challenge assumptions and inform decisions
• You're technically curious and can translate between customer problems and technology solutions
• You collaborate effectively across product, tech, and operational stakeholders

In return you'll get:

• Colleague discount across the multi brands - Sainsbury's, Argos and Habitat
• Holiday allowance
• Bonus scheme
• Pension plan
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Last couple of bits

We've adopted a hybrid model, coming together for collaboration and to get to know each other better. We're working flexibly - have a chat with us about what you need.