Product Manager - AI Customer Automation
Posted 1 day 9 hours ago by Gigs
Product Manager - AI Customer Automation role at Gigs, Amsterdam, North Holland, Netherlands. Gigs is building the operating system for mobile services and embedding global connectivity into products for tech platforms.
We are seeking a technical product leader with strong product instincts to build and lead AI-enabled automation that replaces manual work with secure, compliant solutions in a complex, regulated, global telecom environment.
The RoleTelecom is a $2 trillion industry with high margins and legacy manual processes. This role focuses on creating automated, scalable solutions and leading a team to redefine how customers experience telecom through AI-powered automation.
What you will do- Partner with customers and internal teams to identify high-impact opportunities for automation
- Work hands-on with LLMs, AI Agents, and third-party tools to rapidly prototype and validate ideas before shipping at scale
- Own quality, ensuring AI outputs meet or exceed human-level CSAT
- Build and lead a high-performance team dedicated to developing and scaling production-ready AI solutions and infrastructure
- Build foundational technology (e.g., MCP) to enable AI agents to work seamlessly with Gigs
- Measure and communicate the impact of automation internally and externally
- A builder with a track record of shipping products that reached broad adoption
- Hands-on AI experience delivering production products with the latest tools (MCPs, LLMs, RAGs, AI agents)
- Strong product sense and bias for action-knowing when to go deep and when to move fast
- Excellent written communication and executive presentation skills
- Familiarity with great API design and a deep understanding of Gigs' role in telecom
- Experience building internal tools for operationally intensive businesses
- Proven ability to build and lead high-output teams
- Experience founding a company or taking products from 0 1
- Basic coding background
We are remote-friendly by design, with hubs for in-person collaboration as needed. Our hubs include Gigs Pads in San Francisco, London, Amsterdam, and Berlin, and Gigs Republic events twice a year to align on ideas and culture.
What We OfferCompetitive compensation and stock options, stipends for home office or work setup, a budget for learning and development, and a free phone plus international data plan.
Seniority level- Mid-Senior level
- Full-time
- Product Management and Marketing
- Technology, Information and Internet