Principal Product Designer

Principal Product Designer - Scaling FinTech - Large Transformation

Up to £100,000

Remote working - monthly or quarterly onsite visits (office based near Chester)

We're partnered with an ambitious, high-growth UK-based FinTech who are currently serving over a million customers annually through direct-to-consumer channels and established partnerships.

The business is part of a wider financial services group, and they are now investing in the next stage of their evolution and going through a large transformation of how they develop products and deliver customer experiences.

As they move towards empowered, outcome-focused product teams, they are also embracing new opportunities presented by AI, reimagining how they work, develop products and serve their customers.

This is an exciting opportunity to join a scaling business and play a pivotal role in shaping their transformation where you'll have real ownership over the product design.

What will you be doing:

• Shape their customer journeys across web and mobile platforms by developing a deep understanding of customers through research, observation and data
• Translate complex customer problems into simple, intuitive experiences
• Work closely with cross-functional teams including Product and Engineering teams from discovery through to delivery
• Rapidly prototype and test ideas with customers before significant investment
• Use qualitative and quantitative evidence to continuously improve experiences and establish design principles, patterns and system that enable teams to work more effectively and independently
• Build design capability across Product and Engineering, reducing dependency on dedicated design resource
• Champion and explore how AI can accelerate research, prototyping, testing and product design

What are they looking for:

• Experience across digital products leading on projects end-to-end
• A track record of designing complex, end-to-end customer journeys rather than isolated screens
• Hands on experience conducting customer research, discovery and usability testing
• Delivered on projects using customer insight, behavioural data and commercial metrics to inform design decisions
• Experience designing across web and mobile, ensuring consistency between platforms

If this role sounds like a great match for your next opportunity and you'd like to find out more about this position, reach out to me on

Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.