Practice Manager- Donnybrook, Dublin 4

Location: On site / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare Administration
Salary: Competitive salary

Who we are

Truly Dental is a modern dental company operating across Ireland, the UK, and the UAE, dedicated to high-tech, compassionate, quality dental care. On our site in Donnybrook, we deliver cutting-edge dentistry in a welcoming environment.

Fast Facts

• 15+ practices across Ireland and the UK.
• Thousands of patients served annually, with strong growth in new registrations.
• Educational assistance programs to support staff development and continuous learning.

Purpose of the role

The Practice Manager will lead the Donnybrook clinic, ensuring operational excellence, exceptional patient experiences, and strong commercial performance. This role is instrumental in fostering a positive team culture, optimizing clinic operations, and supporting the continued growth of our orthodontic-focused practice.

Key Responsibilities

• Leadership & Team Management: Lead, coach, and motivate clinical and non-clinical team members, including orthodontists, dental nurses, treatment coordinators, and reception staff. Foster a collaborative, accountable, and patient-focused culture. Support recruitment, onboarding, performance management, and employee engagement initiatives.
• Operational Excellence: Oversee day-to-day clinic operations to ensure smooth patient flow and efficient scheduling. Manage patient communications, appointment coordination, stock control, and clinic administration. Ensure compliance with regulatory, health and safety, and company standards. Monitor and optimize the use of practice management and POS systems.
• Financial & Business Performance: Work closely with the Regional Manager to achieve operational and financial targets. Monitor KPIs, productivity, and revenue performance. Identify opportunities to improve efficiency, patient conversion, and business growth. Ensure every patient receives exceptional service throughout their orthodontic journey. Monitor patient satisfaction, online reviews, and feedback channels. Address and resolve patient concerns and complaints promptly and professionally.
• Training & Development: Ensure team members are fully trained on Truly Dental policies, procedures, and patient care standards. Promote participation in professional development and educational assistance programs. Support continuous improvement initiatives across the clinic.
• Marketing & Community Engagement: Collaborate with the marketing team to increase patient acquisition and local brand awareness. Support community engagement activities and initiatives that enhance the clinic's visibility and reputation.
• Education: Degree in Business Administration, Healthcare Management, or related area (preferred). Additional certifications in dental or healthcare practice management are an advantage.
• Experience: 3+ years of management experience in healthcare, dental, or service-oriented industries. Track record in people management and business performance improvement.
• Knowledge & Skills: Knowledge of dental procedures and terminology. Understanding of patient privacy regulations. Experience with dental practice management software (Dentally, Exact, Carestream). Excellent communication, interpersonal, and organizational skills. Ability to multitask and manage priorities in a fast-paced environment.
• Core Competencies: Leadership and team development. Financial and strategic thinking. Adaptability and resilience. Problem-solving and conflict resolution.

What we offer

• Competitive salary and attractive monthly bonuses tied to practice targets.
• 20 annual leave days.
• Paid overtime and flexitime options.
• Commuting benefits (tax-free travel allowance or subsidized parking).
• Educational assistance program for career development.
• Professional headshots funded by the company.
• Dynamic, social, and supportive work culture with career progression opportunities.

Important Details before applying

• Location: Donnybrook, Dublin, Ireland.
• Clinic Focus: Orthodontic treatments and patient-centered specialist care.
• Contract Type: Full-time, Permanent.
• Working Hours: 40 hours per week.
• Work Model: Onsite.
• Schedule: Monday to Friday.

Apply for this position

1. First name
2. Last name
3. Email
4. LinkedIn profile
5. Phone
6. Location
7. CV file

Do you have at least 3 years of experience managing a team in a dental, healthcare, or service-oriented business?

Briefly tell us about your managing team experience

Have you previously been responsible for meeting revenue targets, reporting KPIs, or implementing strategies to improve business performance?

This role involves overseeing scheduling, stock control, patient communications, and compliance at the same time. How comfortable are you with managing multiple operational areas simultaneously?

Have you been referred to this job by a current Truly Dental employee? No Yes

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