Post Office Counter Clerk

About the role:
More than post - we're part of your community

What if your next role gave you the chance to be part of something your local community relies on every day?

At Lincolnshire Co-op, our Post Offices are much more than service counters.

They're places where people come for help, advice and essential services. Whether it's sending an important parcel, collecting travel money, paying a bill or completing a passport application, our customers trust us to help them get things done simply, safely and with confidence.

As a Post Office Counter Clerk, you'll be at the heart of those everyday moments, providing friendly service, expert support and a welcoming experience for everyone who walks through the door.

A role where every day is different

No two days in our Post Offices are ever quite the same.

One customer might be sending a birthday gift overseas, while another is preparing for a holiday, renewing their car tax or completing important paperwork. Whatever brings them in, you'll be there to guide them through it with professionalism, accuracy and care.

You'll become a trusted face in your local community, building relationships with customers and helping make their day a little easier.

What you'll be doing

As a Post Office Counter Clerk, you'll:

• Deliver a range of Post Office services including mail and parcels, bill payments, travel money, passport services and more


• Provide friendly, knowledgeable and efficient customer service


• Handle transactions accurately and securely


• Build positive relationships with customers and colleagues


• Spot opportunities to promote products and services that meet customers' needs


• Work as part of a supportive team to keep the branch running smoothly

About You
The person behind the counter, here to help

You don't need to know everything about Post Office services from day one - we'll provide the training and support you need to succeed.

What matters most is your ability to connect with people and deliver great customer service.

You'll likely bring:

• Experience in a customer-facing role, retail environment or similar


• Strong communication skills and a friendly, approachable manner


• Confidence handling cash and working accurately with attention to detail


• The ability to stay calm and organised in a busy environment


• A willingness to learn new systems, products and services


• A positive attitude and a genuine desire to help customers


• Reliability, integrity and pride in doing things the right way

All colleagues working within our Post Office are required to complete a P250 check before joining the team.

The difference you'll make

Post Offices remain an important part of local communities.

Every day, people rely on us for trusted services, practical support and friendly faces.

As a Post Office Counter Clerk, you'll help create:

• Positive experiences for every customer


• A welcoming and efficient branch environment


• Strong community connections


• Confidence in the services we provide

Most importantly, you'll contribute to our purpose of bringing together ideas, energy and resources to make life better in our communities.

What's in it for you?

Alongside the opportunity to work in a role that makes a real difference, you'll benefit from:

• Up to 30 days annual leave (pro rata), including bank holidays


• A pension scheme with up to 12% employer contributions


• Generous colleague discount across our family of businesses


• Annual discretionary colleague bonuses to reward you for your hard work


• Wellbeing support and opportunities to get involved in community initiatives

We're proud to be an Investors in People - Platinum employer, recognising our commitment to developing colleagues and supporting long-term careers.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We're proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we're a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

A full job description is available to download on this page, including further details about the responsibilities, experience and skills required for the role.