Portfolio Manager - Property Finance

Salary: Up to £50,000 + Bonus + Excellent Benefits

Location: North London - Hybrid working pattern

Are you an experienced Portfolio Manager, Mortgage Servicer, Loan Servicing Specialist or Arrears & Collections professional looking to join an award-winning specialist lender?

We're recruiting for a Portfolio Manager - Property Finance to join a growing and highly respected lender based in Bletchley. This is a fantastic opportunity to manage a portfolio of buy-to-let and bridging loans, supporting borrowers throughout the lifecycle of their loan whilst ensuring excellent customer outcomes and effective portfolio management.

The successful Portfolio Manager - Property Finance will play a key role in servicing and monitoring the loan book, managing arrears and watchlist accounts, supporting borrowers and helping to maintain the high standards of service the business is known for.

As a Portfolio Manager - Property Finance you will be responsible for managing loans from post-completion through to redemption, ensuring customers receive a first-class experience whilst proactively identifying and managing risk.

• Manage a portfolio of bridging and buy-to-let loans from completion through to redemption.
• Monitor loan performance and proactively manage watchlist and arrears accounts.
• Contact new borrowers ahead of their first payment to ensure they understand payment dates and obligations.
• Investigate and resolve payment issues, working with borrowers to bring accounts back up to date.
• Prepare and process refurbishment drawdowns, loan extensions and redemption statements.
• Produce welcome communications and end-of-term reminders for borrowers.
• Maintain accurate loan records and portfolio data.
• Deliver excellent customer service via telephone, email and written correspondence.
• Identify trends across the portfolio and report findings to senior management.
• Support management information reporting and ongoing process improvements.
• Assist with special servicing and recovery activities where required.

To be considered for this Portfolio Manager - Property Finance position, you should have experience within:

• Portfolio Management
• Mortgage Servicing
• Loan Servicing
• Buy-to-Let Lending
• Bridging Finance
• Collections & Arrears Management
• Specialist Lending

You'll also have:

• Experience working within an FCA-regulated environment.
• Strong communication and relationship-building skills.
• A customer-focused approach with the ability to handle sensitive conversations professionally.
• Excellent attention to detail and organisational skills.
• A proactive and solutions-focused mindset.
• The ability to manage multiple cases and priorities effectively.

• Salary up to £50,000
• Bonus scheme of up to 10%
• Hybrid working (3 days from home)
• Vitality Private Medical Insurance
• Life Assurance (4x salary)
• Pension Scheme
• 25 days annual leave plus bank holidays
• Additional paid leave over the Christmas period
• Option to purchase additional annual leave
• Ongoing training and professional development
• Clear career progression opportunities
• Supportive and collaborative culture

Our client is an award-winning specialist lender with an excellent reputation within the mortgage industry. Recognised as a Top Mortgage Employer, they have built a culture centred around collaboration, development and delivering outstanding service to both customers and intermediaries.

• With ambitious growth plans and continued investment in their people, this is an excellent opportunity for a Portfolio Manager looking to develop their career within a successful and highly regarded lending business.