Porter Supervisor

Job Title: Porter Supervisor

Contract: Permanent

Type of Employment: Full Time

Hours: 40 hours per week

Salary: £29,000 per annum

Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ

We are looking for a reliable, friendly, and proactive supervisor to join our Portering team. You will play a vital role in ensuring the smooth running of our facilities by providing safe, efficient, and courteous support to staff, visitors, and patients/customers. You will have great leadership skills.

Key Responsibilities

• Supervise the Portering team, showing great leadership skills.
• Provide support and assistance in busier peak times.
• Health and safety training.
• Assist the Manager and Assistant Manager.
• Organise training to take place with the Portering Team.
• Use systems like Carps, Excel and Teams.
• Check departments and work with department leads.
• Organise, plan and cover rotas and sickness.
• Motivate and encourage great performance.
• Work to support meeting targets.
• Drive the team, leading by example.
• Organise sickness meetings and support with disciplinary meetings.

Operational Responsibilities

• Safely transport equipment, goods, and/or patients between departments.
• Assist with deliveries, collections, and waste disposal.
• Maintain cleanliness and tidiness in designated areas.
• Provide excellent customer service to staff, visitors, and service users.
• Always follow health and safety procedures.
• Manage gas changes and stock control.

Skills & Qualities

• Good communication and interpersonal skills.
• Great leadership skills.
• Ability to work independently and as part of a team.
• Physically fit to handle manual tasks.
• Reliable, punctual, and professional.

Desirable Experience

• Previous portering, facilities, or customer service experience.
• Knowledge of manual handling and health & safety practices.
• Previous leadership or supervisory skills.

Why Join Us?

• Supportive and friendly team environment.
• Opportunities for training and career development.
• A role where your contribution truly makes a difference.