Pop Up Shop Assistant

We are excited to offer an opportunity for a Pop-Up Shop Assistant to join our busy Trading Team on a bank contract basis.

In this role, you will play a vital part in supporting the charity's fundraising activities through our pop-up retail events. You will help maximise sales, create an inviting shopping experience, and deliver outstanding customer service to every visitor.

This is a hands-on role where no two days are the same. You'll assist with setting up and merchandising stock, processing sales, engaging with customers, and ensuring our pop-up shop reflects the values and mission of the charity.

If you're enthusiastic, approachable, and passionate about making a difference, we'd love to hear from you.

Main duties of the job

You will support the Retail Events Manager in driving sales and delivering an exceptional standard of customer service across a variety of pop-up locations.

As a key ambassador for Havens Hospices, you will help promote our brand within the local community, ensuring every customer enjoys a positive and engaging retail experience.

Working for our organisation

At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.

Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.

Havens Hospices is committed to being an inclusive employer where everyone feels valued, supported, and empowered. We are committed to recruiting and interviewing all diverse, talented individuals from all sections of our community, who share our purpose of 'Making every day count' under the Disability Confident Scheme if they meet the minimum criteria - please ensure you select this option within your application.

We encourage applicants to be open about your needs so we can work with you to design an accessible and positive interview experience. Please contact if you require any reasonable adjustments during the process.

Detailed job description and main responsibilities

• To effectively manage the day to day running of the shop, supporting the Retail Events Manager as required.
• To manage stock, maximise profit and minimise costs, and achieve sales targets, initiating marketing campaigns and sales promotions.
• Take responsibility for managing the shop in the Retail Event Manager's absence.
• To maintain and develop good channels of communication with colleagues in other Havens Hospices Shops, local communities, and organisations.
• To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income, accepting, sorting, pricing, and displaying goods for sale to maximise income within agreed guidelines.
• Ensure the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.
• Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations, and security procedures, ensuring compliance with relevant health and safety and other organisational policies and procedures.
• To inform the Retail Events Manager of necessary repairs and maintenance.
• To assist the Retail Events Manager to supervise and maximise the efficiency of the collection system, ensuring that all goods sold comply with safety and other legislative requirements.
• To adhere to Charity merchandising and window dressing standards.
• To control stock density and rotation.

Person specification Qualifications

• GCSE or equivalent qualification in Maths & English
• Full UK driving licence and access to own vehicle
• Experience of working in a retail environment
• Ability to be proactive, use initiative, and resolve problems to ensure service delivery
• Experience of using POS Software
• Good standard of customer service skills
• Excellent written and verbal communication skills
• Demonstrable ability to in using Microsoft Office suite, including using teams, outlook, etc
• Driven by charitable mission
• Charity experience

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.