Pool Host

Pool Host

Location: Serenity Spa at Seaham Hall, County Durham
Salary: To be discussed at interview + share of service charge (approx. £2,000 per year for full-time team members)
Hours: Up to 16 hours per week (0-hour contract) across shifts between 6am-10:30pm, including weekends and bank holidays
Reporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director

Seaham Hall is looking for a dedicated and attentive Pool Host to join the award winning Serenity Spa team.

This is a hands on role focused on maintaining the highest standards across our spa and poolside areas while ensuring every guest enjoys a calm, clean, and welcoming environment.

The Role

As Pool Host, you will play a vital role in the guest experience by maintaining immaculate spa facilities, supporting guest comfort, and ensuring the environment reflects the luxury and tranquility of Serenity Spa.

The Ideal Candidate

• Previous experience in hospitality or a customer facing role is desirable
• A strong eye for detail and high standards of cleanliness
• Friendly, approachable, and guest focused
• Ability to work efficiently in a fast paced environment
• Excellent organisational and time management skills
• Professional presentation in line with a luxury environment
• Flexible, reliable, and a supportive team player

Key Responsibilities

• Maintain exceptional cleanliness and presentation across all spa and poolside areas
• Monitor guest flow and ensure a calm, organized environment
• Replenish towels, robes, and amenities (including robe checks) in line with hygiene standards
• Ensure relaxation areas and guest touchpoints are clean, tidy, and fully stocked
• Assist guests with queries and provide a warm, professional presence
• Identify and report maintenance issues promptly
• Support smooth daily operations across the spa
• Prepare facilities for the following day with strong attention to detail
• Work collaboratively with all spa and hotel departments

Benefits

• Comprehensive in house training
• Clear progression opportunities
• Share of monthly service charge
• Staff discounts on spa experiences, retail & vouchers (up to 20%)
• Pension scheme & Stream access
• Uniform provided
• Free onsite parking
• Opportunities to participate in charity and team events

If you take pride in creating beautiful, calming environments and delivering exceptional guest care, we would love to hear from you.