Podiatry Patient Administrator

We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at LCHS.

We are always keen to welcome highly skilled, committed and compassionate individuals to our teams - people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Our Group values guide everything we do. They are:

• Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.
• Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.
• Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.

If you believe in them too, then you are ready to join the LCHG team.

We've taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients. We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

Job overview

We are currently looking to recruit a Patient Administrator to join our countywide Podiatry team, there will be an expectation to support other clinics when service demands require. Travel time and expenses are supported.

The role is varied and requires candidates to be non-judgemental and adhere to strict confidentiality policy. Experience within healthcare is desirable but not essential as full training will be provided to the successful candidate.

Main duties of the job

To undertake reception and administrative duties to support
both the clinical and non-clinical teams whilst ensuring a
professional and efficient reception service is provided for all
patients entering our clinics.

Answer calls from our centralised booking line register and book the
patients into appropriate clinical appointment.

Working for our organisation

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

Detailed job description and main responsibilities

1. Respond to telephone enquiries and visitors to the department:
   • Deal with telephone calls in a professional and courteous manner, taking and forwarding messages accordingly
   • At all times being aware of the need for confidentiality
   • Be able to deal with potentially difficult calls and if required know who to contact
2. Provide admin support which may include producing letters, booking appointments, photo-copying, minute taking, post, scanning results and other office/administration duties.
3. Provide and receive routine information to work colleagues and clients. Exchange information with clients requiring tact and diplomacy.
4. Maintain quality in own work and encourage others to do so whilst working as an effective and responsible team member. Prioritise own workload and organise own work to meet timescales.
5. To be aware and work within the confines of data protection and confidentiality at all times.
6. Maintain accurate patient details using both computer and paper
7. To share the service fire warden role for the Newland site.

Qualifications

• Level 2 vocational qualification or equivalent in Business and Administration, or equivalent experience

Knowledge

• Knowledge of confidentiality and data protection legislation

Experience

• Experience of working in an administrative or office environment, delivering a range of administrative functions
• Experience of dealing with members of the public, both face to face and by telephone
• Experience of working in a fast-paced, ever-changing environment and meeting deadlines/targets
• Experience of working collaboratively in a team
• Experience of working in a healthcare service

Skills

• Ability to work to a high level of accuracy and attention to detail, with constant interruptions
• High level of competence in Microsoft Word, Excel and Outlook
• Ability to liaise effectively with staff at all levels as well as with patients and their families
• Ability to work autonomously, managing and prioritising a busy workload
• Touch typist
• Competent in the use of the clinical system, Inform

Enjoy a better quality of life in one of the UK's most welcoming counties.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone.

Discover a range of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Important Information: All new employees will be subject to a charge if a DBS check is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by LCHS and the fee will be deducted from your salary over a maximum of a 3 month period.

Any existing employees who require a DBS check as part of the application process will be subject to a charge for that DBS check.

We are a Disability Confident employer ensuring that disabled people have the opportunities to fulfil their potential and realise their aspirations.

Support and/or assistance with completing an application form is available from the Human Resources Team by calling .

We encourage and support vaccination update as this remains the best line of defence against COVID19.

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete.

Please note, for applicants with previous NHS service: If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement

Due to the high volume of applications we receive, LCHS reserves the right to close this advert prior to the closing date.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.