PLM Business Support

Overview

As a member of the Engineering Design Capabilities Team, the PLM Business Support - Engineering Support professional provides expert-level support for the company's Product Lifecycle Management (PLM) toolset. This role ensures successful implementation, adoption, and ongoing maintenance of PLM systems-particularly Windchill-across engineering communities, offering technical expertise, user training, troubleshooting support, and process optimization.

Responsibilities

• First-Line Support: Act as the initial contact for user queries, resolving issues and escalating as needed.

• Training Delivery & Content Creation:

  • Develop user-friendly training materials and support documentation.

  • Conduct coaching sessions and deliver training during pilot phases and staged rollouts.

• Implementation & Process Optimization:

  • Collaborate on the creation and enhancement of engineering processes tied to PLM tool rollouts.

  • Conduct training needs analysis to tailor content for engineering teams.

• Verification & Validation Support:

  • Assist with system validation tasks ensuring PLM tools meet specified business and engineering requirements.

• User Acceptance Testing (UAT):

  • Participate in testing within integrated environments to confirm workflow integrity.

• Data Organization & User Roles:

  • Support data structuring initiatives and define/manage user roles.

  • Provide advisory assistance in executing data organization requests.

• Troubleshooting & Performance Reporting:

  • Offer technical support aligned with service level agreements and KPIs.

  • Report system performance issues and recommend enhancements.

• Documentation Maintenance:

  • Develop and maintain robust PLM support guides and documentation.

Essential skills

• Expertise in PLM/PDM Systems:

  • Deep understanding of PLM tools, especially Windchill, and industry best practices.

• Strong Communication & Training Skills:

  • Ability to explain complex concepts clearly and effectively to various stakeholders.

• Technical Acumen:

  • Experience with validation, UAT, and technical configuration of PLM systems.

• Process Development:

  • Skilled in analyzing and creating efficient workflows aligned with tool rollouts.

• Problem Solving:

  • Capable of resolving issues promptly and reporting performance metrics.

• Collaboration:

  • Comfortable working across teams and engaging with diverse engineering functions.

• Documentation & Support Materials:

  • Proficient in developing helpful user guides and maintaining accurate support records.

What do I need before I apply

• UK based support only
• Must be SC cleared

Benefits

• Collaborative working environment - we stand shoulder to shoulder with our clients and ourpeers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• ExpleoAcademy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo

• As a Disability Confident Committed Employer we have committed to:
• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

"We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age".

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive