Pest Control Service Supervisor

Position

Pest Control Service Supervisor

Contract

Full-Time, Permanent, 39 Hours Per Week.

Location

Cork

Reporting To

Service Manager & Branch Manager

Salary

€34,763.00 Per Annum, paid monthly.

Responsibilities Leadership

• Able to support and coordinate driver resources whilst developing managing drivers based at the Service Centre to ensure that the required Company standards are achieved.
• Experience of effective Service support team debriefing procedures to ensure full communication of information to and from customers and colleagues.

Customer service

• Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved.
• Assists various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved.

Team work

• Works as part of the overall service support team to ensure all work is completed to the required deadlines.
• Works closely with the drivers and service support - to achieve the desired customer service levels.
• Supports the service support - operative team members.

Decision making

• Manages performance to ensure the driver and vehicle resource is being utilised effectively and efficiently.
• Identifies sub-standard customer service, delinquent calls and reports deficiencies to line manager.
• Contributes to route solutions for new customer service requirements.
• Reports deficiencies in route or driver performance to line manager.

Work processes

• Adheres to company Health Safety and Environmental policies and obligations.
• Coordinates driver documentation and fleet management process for fleet management for vehicles.
• Collates driver's performance documentation and reviews details regularly with service manager, being involved in driver debriefs.
• Implements driver best practice and monitors perform of drivers, including the development of product knowledge, service expectations and vehicle specifications.
• Contributes to daily tasks including, answering the phone, performing various administration support tasks, contact centre tasks, filing and making service deliveries as required.

Communications

• Provides support to service centre management team providing customer service data from the drivers.
• Supports and communicates business requirements to the drivers, ensuring all drivers are clear on objectives and tasks.

Organising

• Plans time to ensure that the service operation runs efficiently to support customer expectations.
• Ensures that all drivers operate in an efficient and effective manner.

Company resources

• Checks supporting documentation received at the service centre from drivers, notifying line manager of any discrepancies.
• Assists in maintaining business systems and processes to monitor customer service visits and service request details.
• Assists in coordinating customer stock requirements for drivers and performs regular stock counts of stocks on vehicles.

Requirements

• Full Clean Irish Manual Driving License.
• Have demonstrated leadership skills in any work environment.
• Have worked in or be ready for a fast-paced and varied work environment.
• Experience in managing a fleet of commercial vehicles with good knowledge of transport legislation would be advantageous; but don't let this put you off, we train you in all elements of the job.

Benefits

• A Competitive Salary.
• Job Stability & Security.
• Progression Opportunities.
• 20 Annual Leave Days.
• Access to Company Pension.
• Employee Assistance Program.
• Refer A Friend Bonus Scheme.
• Cycle to Work Scheme.

Equal Opportunities and Privacy

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.