People Services Business Partner-Medical Staffing

North Cumbria Integrated Care NHS Foundation Trust

People Services Business Partner - Medical Staffing

The closing date is 12 May 2026

As a key role in a new Medical Staffing team, this post provides a people focused approach to restorative outcomes, supporting Clinical Collaboratives through a business partnering model. The post holder will listen to and understand the needs of the business and provide timely interventions through application of Trust policy and provision of OD support.

They will embed the Trust values in how difficult people issues are handled, support leaders and managers to improve individual and team performance, advise and coach on handling concerns, support team interventions, and ensure compliance with legislative and best practice requirements.

Responsibilities include leading a team of advisors on complex Medical Staffing cases, maintaining relationships, tracking and monitoring KPIs, activity and SLA delivery, and providing assurance to the Trust on the effectiveness and value of the service.

Main duties of the job

Develop your team to be technically expert and capable of coaching managers and staff in managing difficult people issues.

Maintain your own CPD, share skills and learning with your team, the wider people services function and leaders and managers.

Maintain a caseload of complex cases (e.g., MHPS investigations, other ER cases) and provide expert advice and guidance to decision makers (e.g., Conduct or Capability Panels).

Build positive working relationships with managers at all levels of the Trust, trade union colleagues and other stakeholders.

Work closely with colleagues in the exchange of information, intelligence and approaches, particularly regarding system issues that require further exploration and action.

Act as a strategic partner, communication facilitator and employee advocate during organisational change, ensuring that the people part of transformation is managed effectively.

Lead on development and delivery of training and other interventions, such as peer learning sets, to support managers to become the best people managers.

Respond to complaints and concerns and ensure the quality of service delivery.

Work flexibly and collaboratively as part of a team and contribute to the combined aims of the People Services and OD directorate.

About us

At NCIC we aim to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and offers a wide range of community and acute services throughout our county.

Our five key principles demonstrate our belief in the delivery of safe, high quality care every time:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

We support a diverse workforce that reflects our local community and are an inclusive, compassionate place to work.

We are working to deliver our ambition to be the greenest region in England by 2030; all staff are expected to support sustainability.

Benefits

Benefits include a 27 day holiday scheme rising to 33 days after 10 years of service, NHS discounts, salary sacrifice schemes (including lease cars and Cycle to Work) and access to Vivup, a free, confidential counselling and information service.

Relocation assistance may be available for successful applicants moving to the region for certain posts.

Job responsibilities

Key responsibilities are detailed in the attached job description and person specification, which outline essential and desirable criteria for applicants.

Person Specification Qualifications

• Highly specialised knowledge to master's degree level or equivalent experience and training
• Membership of the Chartered Institute of Personnel and Development
• Chartered Membership of the Chartered Institute of Personnel and Development

Skills

• Up to date knowledge of current employment law and HR best practice, and ability to translate that into practice
• Evidence of continuing professional development
• Experience of delivering significant HR advice and guidance to managers at all levels of an organisation
• Experience of working with managers, at all levels, on people management issues, significant change processes and projects
• Experience of dealing with highly complex employee relations issues, including attendance management, SOSR dismissals, organisational change and TUPE
• Experience of union partnership working (up to regional level) in a large, complex organisation
• Experience of building effective relationships and networks, including within the HR profession and with trade unions/staff side organisations
• Experience of working with complex terms and conditions of service, e.g., medical staff, Agenda for Change, public sector
• Experience of leading and managing a team
• HR experience within the NHS, Public Sector, or other large, complex organisation
• Strong skills in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Competence in using email systems and video conferencing platforms like Microsoft Teams
• Familiarity with HR information systems to manage employee records, recruitment, and payroll
• Comfortable adopting new digital technologies to enhance workplace efficiency
• Up to date knowledge of employment, data protection legislation and HR best practice
• Strong interpersonal and communication skills, with the ability to influence and negotiate at all levels within the organisation
• Excellent analytical skills with ability to focus on detail
• Ability to effectively resolve conflict
• Ability to prioritise work to meet deadlines
• Strong planning and organisational skills
• Experience of significant complex organisational change programmes
• Experience of working with the Maintaining High Professional Standards in the Modern MHPS framework
• Detailed knowledge of NHS terms and conditions (all staff groups)
• Knowledge of national improvement initiatives within the NHS
• Knowledge of Agenda for Change Job Evaluation

Personal Circumstances

• Able to travel independently to Trust sites across Cumbria

Other

• Promote equality and value diversity
• Develop a culture that promotes equality and values diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service.

North Cumbria Integrated Care NHS Foundation Trust