People Partner, Operations

Overview

We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo.

Remote £57,000 - £75,000 Incentive Awards tied to your performance + Benefits

People Team

Our People team, also known as Monzo Magic, focuses on Mission, Action, Growth, Inclusion, and Care. We empower a diverse, high performing, innovative and agile workforce to deliver impactful banking experiences.

Role

We are growing our Customer Operations People Partner team and are looking to hire an experienced People Partner. You will work side by side with leaders across Customer Operations to design and deliver their people strategy and deliver excellent people experience in the areas you support. Part of the Operations leadership team, your home team will be the People Collective, providing information, expertise, support, and encouragement.

Responsibilities

• Work as a strategic and trusted partner to Directors across our Operations teams, creating and delivering against a people plan that enables Monzonauts to solve problems with empathy and pace to deliver effortless, uniquely Monzo experiences for customers and colleagues.
• Collaborate with Senior Leadership teams across Operations to drive high performance, engagement and healthy organisation design.
• Own the people's life cycle within your business area proactively iterating and improving your approach as you go.
• Collaborate with our Diversity Lead to drive measurable change in company level D&I goals within Tech & Business teams.
• Identify and surface trends in data to improve organisational health and drive change through your stakeholders.
• Be responsible for supporting headcount management decisions, aligned for budget for the areas.
• Empower and coach managers to level up as leaders and be the best they can be.
• Help teams develop strong diversity and inclusion practices.
• Work with the leads in People (Learning & Development, Reward, Talent, etc.) to define team specific requirements.
• Monitor external trends to inform best practices internally.

Qualifications

• You have experience of building strong, trusting relationships with Directors level stakeholders.
• You have significant experience as a People Partner working with varied operational business areas.
• Inclusion is at the forefront of your mind at all times.
• You can prioritise in a fast paced, high growth environment.
• You have designed, delivered and embedded new ways of doing things.
• You're comfortable analysing data to make data based decisions.
• You have experience in organisational design, employee relations, succession planning and talent development.

Benefits

• Flexible working hours and trust to work enough hours to do your job well, as well as times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• Work-from-home setup with Macbooks; extra support for fully remote workers.

Equal opportunities for everyone

Diversity and inclusion are a priority for us. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.