People Partner - Consumer Relationships

Job Title: People Partner

Salary: £78,098 - £91,880

Location: Bristol or Leeds

Hours: Full time

Working Pattern: Hybrid - at least two days per week, or 40% of time, at one of our office sites.

About this Opportunity

We have an exciting opportunity to join the Consumer Relationships (CR) People Partnering team, reporting to the People Transformation & Change Director. The role will partner senior business leaders within Consumer Channels. The CR business owns a deposits book of over £300bn and supports approximately 25 million retail customers. It is leading the way in transforming the future of Consumer banking and designing the next generation of personalised experiences and propositions, while enhancing the Group's digital and face to face experiences.

Consumer Channels is where our strategy meets customers - through the moments that matter across digital, telephony and face to face service. With around 12,000 colleagues, it is a fast paced, high impact part of Consumer Relationships, balancing great customer outcomes with simpler, smarter ways of working. The function is evolving quickly as customer behaviour changes and technology reshapes how we serve at scale, creating an exciting agenda across skills, operating model, leadership and colleague experience.

Key responsibilities

• Partner and challenge the Consumer Channels Executive team as their People Partner, translating business priorities into an actionable people plan and measurable outcomes, working closely with P&P Centres of Excellence.
• Support delivery of the Consumer Channels people strategy, aligned to the Consumer Relationships People Plan and Group People Plan - embedding Group purpose and values in how work gets done.
• Shape workforce and capability planning - using insight to inform demand/capacity, organisation design, role evolution and skills build across digital, telephony and face to face service.
• Land and embed change at pace - partnering with P&P colleagues to implement people initiatives, products and policy changes in a way that works for a customer facing, operational environment.
• Evolve the operating model and ways of working to increase speed, reduce friction and improve colleague experience and productivity.
• Drive leadership effectiveness and performance through coaching, talent planning and team interventions that build high performing, inclusive leadership teams.
• Collaborate across the Consumer Relationships People Partnering team to share best practice, improve how we work, and deliver joined up outcomes across the CR agenda - embracing agile ways of working and continuously building confidence in AI learning and tools to increase effectiveness and impact.

What we need from you

• Excellent relationship management, influencing and coaching, developing trust through integrity and authenticity.
• Excellent communication skills with ability to see the bigger picture, storytelling and join the dots.
• Innovative and good at problem solving.
• Collaborative team member.
• Ability to prioritise and focus on what matters.
• Ability to interrogate and analyse multiple data sources to inform planning and decisions.
• Organisational and industry awareness with a passion for bringing the outside in.
• Expertise in core HR disciplines - and a track record of leading within senior teams.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and pe