People Operations Manager - Visitor Experience

Overview

The primary focus of this role is rostering, workforce coordination, and ensuring operational readiness while keeping the team on track with essential people processes. Liaising with the operational team, you will ensure the right people are in the right place at the right time, in line with seasonal demand and business needs. This is a key role in ensuring smooth operations and enabling the delivery of outstanding visitor experiences through effective workforce planning and operational people management. The role is site based (occasional WFH may be possible) and Saturday working will be required on a regular basis.

Responsibilities

• Rostering & Workforce Planning: Own and oversee all Visitor Experience rosters, ensuring alignment with operational requirements and seasonal demand. Forecast staffing needs, handle annualised roster, and make weekly adjustments to meet business needs.
• Operational People Support: Supervise and coordinate day to day people administration activities, ensuring onboarding, off boarding, and absence processes are completed accurately and on time. Maintain oversight of people records for the team, ensure data accuracy, compliance, and timely updates. Act as the central coordination point for operational people matters, addressing queries and escalating to the HR Manager when required. Assist with employee relations processes within the team when needed.
• Recruitment & Seasonal Workforce Coordination: Support end to end recruitment for operational and seasonal roles, working closely with the Talent Engagement Team.
• Labour Budget & Reporting: Monitor and manage labour spend in line with approved budgets. Provide accurate weekly and monthly labour reporting and forecasting to senior stakeholders. Identify opportunities for cost efficiencies while maintaining service standards and appropriate staffing levels.
• Agency & Temporary Staffing Management: Manage the relationship with the staffing agency, ensuring service level agreements are met. Coordinate temporary and seasonal staffing requirements, and regularly review agency performance and associated costs.

Qualifications

• 3 5+ years' experience in People Operations or Workforce Management, ideally within Hospitality, Tourism or Events.
• Solid knowledge of HR procedures.
• Demonstrated experience in running recruitment processes, both internally and with agency partners.
• Financial competence and ability to run labour budgets optimally.
• Excellent interpersonal and communication skills with ability to work with multiple collaborators.
• Strong interpersonal and time management abilities.

Benefits

• Contemporary work life balance policies and wellbeing activities.
• Generous holiday allowance.
• Lunch allowance.
• Product allowance.

EEO Statement

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.