People Operations Lead - 12 Month FTC Maternity Cover

• Lead and manage employee relations activity across the organisation.


• Provide expert advice and guidance on disciplinary, grievance, absence, performance, conduct and capability matters.


• Support and coach managers in the effective management of people issues.


• Ensure employee relations matters are handled fairly, consistently and in line with employment legislation and organisational values.


• Identify trends and risks arising from employee relations activity and implement proactive solutions.


• Support organisational change processes, consultations and restructures where required.


• Oversee the day-to-day delivery of the People function across all venues.


• Ensure recruitment, onboarding administration and People processes are delivered effectively and consistently.


• Manage and continuously improve People systems, processes and controls.


• Ensure employment records and documentation are maintained accurately and compliantly.


• Work closely with managers and operational leaders to ensure People services support business needs.


• Drive efficiencies and continuous improvement across People Operations.


• Ensure compliance with UK employment legislation and internal People policies.


• Maintain oversight of Right to Work checks, DBS processes and employee documentation.


• Support the review and implementation of People policies and procedures.


• Manage employment law risk and seek external legal support where required.


• Ensure People processes remain compliant, consistent and audit-ready.


• Support responses to employment related investigations, claims and disputes.


• Oversee recruitment activity across the organisation.


• Support managers in attracting and selecting high quality candidates.


• Monitor recruitment performance, vacancy levels and workforce requirements.


• Ensure recruitment and onboarding processes provide a positive candidate and employee experience.


• Work with operational leaders to support workforce planning activity.


• Provide oversight and quality assurance for payroll processes.


• Work closely with the Payroll Officer to ensure payroll accuracy and compliance.


• Support reporting requirements relating to payroll, headcount and People metrics.


• Ensure HR systems and employee data are accurate, secure and effectively maintained.


• Identify opportunities to improve reporting and People data quality.


• Act as a trusted People partner to managers and leaders across the organisation.


• Work collaboratively with the People Development Lead to ensure operational and development priorities are aligned.


• Provide regular updates and insight to the Chief People Officer on People risks, challenges and opportunities.


• Champion Get Golfing's values and desired leadership behaviours.

Requirements

• Experience within a senior HR Generalist, HR Business Partner or People Operations role.


• Strong employee relations experience, including management of complex cases.


• Excellent knowledge of UK employment law and HR best practice.


• Experience managing People Operations within a multi site environment.


• Experience supporting organisational change and consultation activity.


• Strong stakeholder management and influencing skills.


• Ability to balance operational delivery with strategic thinking.


• Strong problem solving and decision making capability.


• Experience coaching managers and supporting leadership teams.


• Ability to work autonomously within a fast paced and evolving environment.


• CIPD Level 5 or above (or equivalent).


• Experience within hospitality, leisure, retail or charity sectors.


• Experience implementing/managing People systems or process improvements.


• Experience managing payroll providers and payroll governance.


• Experience working within a values led organisation.

Core Competencies

Demonstrates expertise in employee relations, UK employment law, and People Operations management, with a focus on driving efficiencies and compliance across multi site environments. Proven ability to support organisational change and enhance stakeholder engagement while maintaining a positive employee experience.

Highest signal resume keywords

• Employee Relations Management


• UK Employment Law Expertise


• People Operations Leadership


• Stakeholder Management


• CIPD Level 5 Certification

ATS Optimization Keywords
Hard Skills

• Employee Relations


• People Systems Management


• Payroll Governance


• Organizational Change Support


• Performance Management


• Recruitment Processes


• Data Quality Improvement


• Compliance Management


• Problem Solving


• Decision Making

Soft Skills

• Coaching


• Influencing


• Autonomous Work


• Strategic Thinking


• Collaboration

Certifications & Qualifications

• CIPD Level 5

Industry Keywords

• Hospitality


• Leisure


• Retail


• Charity


• Values Led Organization