People Operations Coordinator
Posted 6 days 3 hours ago by Somerset House
Application Deadline: 27 April 2026
Department: People Team
Employment Type: Permanent - Full Time
Location: London
Reporting To: People Business Partner
Compensation: £31,000 - £33,250 / year
DescriptionWe are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.
The People Operations Coordinator is a pivotal role within the People Team, responsible for delivering high-quality, end-to-end people operations across Somerset House Trust. The postholder will be the operational engine of the People function - owning people administration, payroll coordination, systems, data, and first line support for employees and managers.
The role requires someone who can confidently work independently, managing high volumes of activity, applying judgement and taking responsibility for outcomes. Whilst the role works closely with the Head of People and People Business Partner, it operates with a high degree of autonomy and requires an experienced, proactive, and self-directed HR professional.
We are looking for someone who is ready to take the next step in their HR career. They have a technology-first approach which is underpinned by a desire to improve things for our end user: our people.
Somerset House pursues a 'Step Inside, Think Outside' spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.
What we are looking for: Employee Lifecycle Administration- Own and drive people administration across the full employee lifecycle, including onboarding, contracts and variations, probation, family leave, flexible working and leavers.
- Support with all recruitment activity in our application tracking system, Pinpoint.
- Ensure all documentation is accurate, timely, compliant and aligned with Trust policies and employment legislation.
- Proactively manage workflows, deadlines and dependencies, anticipating issues before they escalate or impact employees or payroll.
- Independently manage the People inbox, responding to all queries with clarity, consistency, applying policy, process, and working knowledge of employment law pragmatically.
- Create the monthly People Newsletter (on WordFly) to showcase People Team initiatives and people changes across the Trust.
- Support the ongoing upkeep of the People Hub intranet, ensuring content remains accurate, accessible and up to date.
- Take full operational ownership of payroll administration across fortnightly payroll, working closely with managers, the Finance Team and our external payroll provider.
- Collate, validate and sense check payroll data, proactively identifying discrepancies and resolving issues ahead of processing deadlines.
- Be accountable for the accuracy, completeness and integrity of people data within our HR system (PeopleHR).
- Confidently produce people data and operational reports to support audits, internal reporting and people-informed decision-making.
- Own the administration and operational delivery of L&D, including booking sessions, tracking attendance and completion, as well as maintaining accurate records.
- Acts as a champion for DEI&B initiatives across the Trust, advocating and promoting these values in everything you do.
- Support DEI&B initiatives through accurate administration and insight, ensuring high quality people data underpins inclusive practice, representation and equity across the Trust's creative and cultural workforce.
- Contribute to the delivery of People Team objectives and wider people projects as required.
- Build trusted relationships across the Trust and with key stakeholders through responsive, reliable and solutions focused people support.
- Proactively identify and suggest improvements across the full scope of the role, informing enhancements to people systems and processes.
Experience:
- Solid administrative experience, ideally within a People/HR context.
- Ability to work with integrity and discretion, manage confidentiality and handle sensitive information.
- A passion and proactive approach to Diversity, Equity Inclusion and Belonging in the workplace.
- Awareness of key aspects of employment law, with a desire to learn and develop knowledge.
- Experience using people data and simple analytics to inform decisions and improve practice.
Skills:
- Strong organisational and planning skills, with the ability to prioritise effectively.
- Strong interpersonal and communication skills, both verbal and written.
- Excellent attention to detail.
- Confidence working with digital tools and systems, including HRIS, learning platforms and Microsoft tools and SharePoint.
- High level of organisation and attention to detail, particularly when handling people data and sensitive information.
- Microsoft Automate knowledge is a bonus!
- Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed.
- Mental health support and guidance from our in house trained Mental Health First Aiders.
- Hybrid working based on having 3 days in the office per week (pro rata if part-time).
- Contribution towards eye tests and glasses.
- Trust life insurance scheme.
- We offer winter flu vaccination vouchers.
dependent on the needs of the role.
Holiday- Enhanced annual leave - 25 days plus bank holidays (pro rata).
- Birthday leave - additional day leave.
- Celebration day - to celebrate anything of your choice.
- Sick leave - 20 days full pay, followed by 20 days half pay (pro rata & following 3 months service).
- Emergency dependent care - option to use 25% of paid sick leave for emergency care of a dependent (pro rata & following 3 months of service).
- Enhanced maternity pay.
- 8% employer pension contributions, no employee contribution required.
- Option for salary sacrifice.
- Season ticket loan.Cycle to Work scheme.
- The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites.
- Discounts in Somerset House cafes and restaurants.
- Discounts with various high street retailers and restaurants.
- Discounts to local leisure centres.
following 3 months of employment.