People Operations Advisor

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals across over 40 countries use Acturis solutions to power their businesses, managing over £10bn worth of transactions annually. By working closely with brokers, insurers, and MGAs, we have helped shape the insurance market of today.

At Acturis, we invest in recruiting, developing, and promoting talent. With us, you will:

• Work in an international environment with a Group that has businesses and offices worldwide

• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues

• Receive written constructive performance feedback and encouragement three times per year, so you know how to improve - this is quite rare!

• Be entrusted with real responsibility for your own projects

• Receive a competitive salary and participate in annual performance reviews

• Be eligible for annual bonus and company share schemes, depending on performance and seniority

• Enjoy 25 days of holiday, increasing to 30 days over time

• Work in a Hybrid Model - 2 days per week in the office

The organization has ambitious growth plans, delivering 20% annual growth and expanding across the UK, Europe, and North America. Reporting to the Head of People, this role provides comprehensive generalist People Operations and advisory support to a client group of approximately 600 employees in the UK and some international HR support for around 400 employees across Europe and North America. Key responsibilities include:

• Supporting and advising on HR policies, procedures, and best practices, ensuring fair and consistent handling of HR matters in accordance with UK employment law and company requirements

• Providing support to managers on performance management, including managing probationary periods and annual appraisals

• Supporting onboarding and offboarding processes, including inductions, managing the onboarding process, overseeing leaver procedures, and conducting exit interviews

• Assisting managers with Employee Relations issues, attendance, disciplinary actions, and grievances, including coaching and case management from start to finish

• Maintaining HR procedures, templates, KPIs, and HR systems and records, ensuring accuracy and compliance

• Supporting audit processes and maintaining SOC2 certification by aligning processes with standards

• Managing HR data for accuracy, security, and completeness

• Preparing HR reports, analytics, and insights regularly and on demand, supporting HR projects with data and analysis

• Mentoring the People Ops Assistant and supporting global People Ops initiatives

We seek results-oriented candidates with a strong data understanding and excellent analytical skills. Advanced proficiency in Excel and a desire to develop technical skills are essential. The ideal candidate will have proven experience at this level, preferably holding CIPD Level 5, with a background supporting similar-sized client groups. Experience supporting UK and international employees is desirable, with a strong generalist HR background capable of coaching, advising, and providing business partnering HR services. Excellent communication, organizational skills, and agility in a fast-paced environment are crucial.

This is an exciting opportunity to join a successful, growing business in a varied and dynamic role, working closely with the Head of People.