People Experience Officer

The Avenues Group, is a place where people smile, laugh and grow - and achieve extraordinary things.

We have an exciting opportunity for a People Experience Officer to join our People Experience team based at our Head Office in Sidcup. The role on offer is full time at 37 hours per week, on a hybrid basis, meaning the successful candidate(s) will work a portion of their hours from home and some from Sidcup and other regional offices across the Group. Discussions regarding flexibility are always welcome, so please enquire if this is you.

The successful candidate(s) will be joining an established vibrant team who have recently shifted from a pure Employee Relations focus to a People Experience Focus. The role and duties as detailed in the role profile will be subject to some adjustments in the coming months.

The responsibilities within this role include:

• To provide the day to day employee relations activity; providing accurate, effective and timely advice to managers and employees
• Provide support to managers in the management of absence related to ill health (short and long term)
• Act as a one stop shop for all disciplinary, performance management and grievance cases
• To act as HR Advisor to Conduct and Capability hearings, providing specialist advice and guidance to all parties in the process
• Support managers in the production of bespoke letters for complex case matters
• Provide support with consultation in relation to Group activities such as but not limited to; incoming and outgoing TUPE transfers and Terms and Conditions changes
• Provide support with small scale consultation in relation to restructure and / or redundancies arising out of service closure / service provision change
• To assist in the development and delivery of People Experience learning and development initiatives to employees in the Group and Subsidiaries
• To assist the People Experience Manager in the planning and implementation of new initiatives, attending project groups when necessary, to ensure the delivery of People Experience requirement to project deadlines
• Responsibility for the administrative tasks associated with case management undertaken predominantly by local administrators but occasionally by this role. This includes the production of standard letters and collation of information relating to investigations and hearings.

What we are looking for in the right candidate:

• Use of HR Information Systems to record and report on information
• Case management and advisory work
• Dispute settlement/management
• Demonstrable and working understanding of UK Employment Law
• Experience of Providing an Employee Relations / HR Advisory Service to internal managers and employees on Employee Relations matters
• Experience of managing conduct, grievance and performance cases
• Knowledge and experience of Microsoft 365, including the use of MS Teams, MS Outlook, MS Word, MS Excel and MS PowerPoint
• Hold, be working towards or be willing to work towards a relevant professional qualification / or demonstrable experience
• Negotiation / conflict management
• Ability to prioritise workloads with a number of conflicting demands
• Ability to communicate to a good standard of English both written and orally
• Travel is required for this role to other offices and at times, services.

Please refer to the role profile for full requirements of experience, skills and knowledge needed to be considered for this role.

Benefits you can expect!

• Flexible working including working from home.
• Paid annual leave (pro rata).
• Access to high quality training that supports your career development.
• Free and confidential 24/7 access to the health portal and employee assistance programme.
• Contributory pension scheme with life assurance.
• Recommend a friend scheme.
• And more.

Don't miss out on this great opportunity - we are looking forward to hearing from you today!

As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.

Please contact the Recruitment Team if you have any questions.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.