People Advisor - ER

Hybrid working (4 days in the office/1 from home)

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. At MAG, we recognise creating a first class journey for our customers starts by creating a first class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You'll have access to some great benefits including:

• Flexible, generous company pension with various contribution options (up to 8%) that you can change to suit your needs
• Free parking/ subsidised public transport
• Huge rangeof company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

As a People Advisor - ER you'll provide advice and guidance on highly complex employee relations matters in alignment with Company Policy and relevant employment legislation to line managers. Your responsibilities will encompass the full range of ER cases, including early resolution, conflict, misconduct, health and wellbeing, capability, reorganisation, and ACAS/Employment Tribunal cases. You'll deliver services and processes in accordance with agreed policies, procedures, and Service Level Agreements and accurately log all activities on the case management system to ensure transparency, record keeping and accurate data.

What will make you successful in the role?

You'll have (or be working towards) a CIPD Level 5 qualification and have extensive experience of managing complex ER matters, including investigations, grievances, disciplinary cases, bullying & harassment, performance management, absence, and redundancy. You'll possess a strong understanding of employment law and ACAS codes, with a proven ability to manage cases end to end with a strategic and risk assessment focus. A track record of success in high volume, fast paced environments, consistently meeting SLAs and delivering impactful outcomes, is essential. You'll have strong written and verbal communication skills, the ability to build effective stakeholder relationships, excellent organisational skills and the ability to prioritise workload to meet SLAs.

Equal Opportunities & Reasonable Adjustments

We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.