Pensions Complaints Specialist - Hybrid

People's Partnership is seeking a dedicated Complaints Handler in a hybrid role based in Crawley. You will own a portfolio of customer complaints, investigating root causes and delivering fair resolutions in line with industry standards.

You will communicate outcomes to customers by phone and email, while collaborating with internal teams to ensure a joined-up approach. The role emphasizes empathy balanced with objectivity, maintaining quality standards and upholding the company's values, risk