Pensions Administrator

Job Reference: HCC623934

Salary Range: £25,186 - £26,244 per annum

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37

Contract Type: Permanent

Closing Date: 10 May 2026

Interview Date: 19 May 2026

Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received.

The Role:

Hampshire Pension Services (HPS) administers pensions for the Hampshire Pension Fund, a Local Government Pension Scheme (LGPS) and also serves as pension administrator for several other LGPS schemes.

• West Sussex County Council LGPS
• London Borough Of Hillingdon LGPS
• City Of Westminster LGPS
• Hampshire and Isle of Wight Fire and Rescue Service
• West Sussex Fire

Our teams specialise in Member Services, Pensions Customer Support, Employer Services, Data, Systems and Partnership Support, Finance, and Communications, Projects and Development.

Pension Services focuses on excellent customer service, which is reflected in our holding of the Customer Service Excellence Award.

We are recruiting pension administrators across these teams - no prior pension experience is required as we provide full training from day one.

What you'll do:

The Member Services team administers people's pensions on a daily basis, handling processes such as:

• Setting up records for new scheme members
• Processing leaver information for refunds and frozen benefits
• Organising transfers between different funds and schemes
• Processing approximately 150 retirements monthly
• Running payrolls for retired members
• Responding to technical queries from members

What we're looking for:

• 5 GCSEs (grade C or 4 and above) or equivalent, including Maths and English
• Enthusiasm and positivity
• A strong communicator (written and verbal) who can build good working relationships with customers and peers
• Excellent organisational skills and the ability to work to deadlines
• Excellent customer service and enjoyment of helping people
• Willingness to learn and try new things

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK, offering a pleasant, supportive, and collaborative working environment.

We are a flexible employer invested in your development, offering a competitive salary and benefits package.

This post is subject to Non Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years to obtain clearance.

In order to combat discrimination, no unnecessary conditions or requirements will be applied that could have a disproportionately adverse effect on any one group. All population sections have equal access to jobs. No applicant will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer committed to ensuring that our recruitment and selection process is inclusive and accessible.