PCN Administration Assistant
Posted 11 hours 54 minutes ago by NHS
Permanent
Full Time
Other
Somerset, Taunton, United Kingdom, TA1 1
Job Description
We have an exciting opportunity for a new Primary Care Network (PCN) Administration Assistant to join our Tone Valley PCN team, working with Proactive Care (PAC) and Enhanced Health in Care Homes (EHCH) at Creech Medical Centre, and Community Investigation Hub (CIH) at Taunton Vale Healthcare.
The PCN Administration Assistant is responsible for undertaking a wide range ofadministrative duties, and for the provision of administrative support to the membersof the PCNs PAC, EHCH and CIH Teams in relation to their patient-facing andnon-patient-facing work.
The PCN Administration Assistant will workclosely with the Operational Leads, as well as the relevant teams and practices,to support the implementation of the proactive model of care and CommunityInvestigation Hub work for the PCN patients; including the design, development andmaintenance of services, standard operating procedures, template documentation,policies, pathways and accurate coding of activity and quality improvement.
The PCN Administration Assistant will supportEHCH Team with the booking and organisation of care home rounds,multi-disciplinary meetings and administrative roles as required by the EHCH tosupport project delivery.
The PCN Administration Assistant will supportPAC and EHCH Team with administration support and minuting formultidisciplinary team meetings and multi-agency risk meetings (MARM).
Main duties of the job The PCNAdministration Assistant will start early each day with the CIH Team to rebookpatients in the event of short notice sickness and to support with coding CIHactivity and monitoring this across the 5 GP Practices, full training will begiven.
The PCN Administration Assistant will also support thePractices to effectively book patients into the correct Community InvestigationHub appointments and send out information to patients and follow up in advanceof appointments to reduce DNA rates or non-compliance with pretestinstructions.
he PCN Administration Assistant will support PAC and CIH Team members in the development, and maintenance, of their relationships and engagement with the PCN practices and other stakeholders across the neighbourhood. This is to ensure a collaborative approach to service development and delivery.
The PCN Administration Assistant will assist the PAC, EHCH & CIH Team in ensuring the dissemination of information across the member practices, and to neighbourhood stakeholders as appropriate. They are tasked with supporting the administration of any shared learning events as well as PAC, EHCH & CIH Team meetings, meetings with member practices and with neighbourhood stakeholders.
About us The Tone Valley PCN consistsof 5 like-minded Somerset practices; Lyngford Park Surgery, Taunton ValeHealthcare, Creech Medical Centre, Warwick House Medical Centre, North CurryHealth Centre and are responsible for the provision of excellent care to 36,500patients in Taunton.
The successful candidate must have a full UK driving licence and access to own vehicle as travelling across the locality is a requirement for this role
Job responsibilities Salary: based on Agenda for Change Band 3 (dependent on experience)
Primary key responsibilities of the role:
The following are the core responsibilities ofthe PCN Administration Assistant. There may be, on occasion, a requirement tocarry out other tasks. This will be dependent upon factors such as workload andstaffing levels:
a. To support thedelivery of the PCNs proactive care project and CIH services on behalf ofthe PCN
b. Tosupport the Operational Leads for Proactive Care & CIH in delivery of theirrole, services, and management of their diary and team diaries
c. Tosupport the Operational Lead in the management of patient compliments, andcomplaints when requested to do so, and the identification of any necessarylearning brought about through incidents and near-miss events
d. Tosupport the Operational Lead, and other PCN PAC and EHCH Team members asappropriate, in relation to completion and submission of any patientsafeguarding reports, MARM requests or general referrals.
e. To undertakeadministrative duties regarding the arranging, setting up and running of thefollowing types of meetings; to minute those meetings and record actionsarising from them; to undertake follow-up actions from those meetings, asrequested:
Primary key responsibilities of the role:
The following are the core responsibilities ofthe PCN Administration Assistant. There may be, on occasion, a requirement tocarry out other tasks. This will be dependent upon factors such as workload andstaffing levels:
a. To support thedelivery of the PCNs proactive care project and CIH services on behalf ofthe PCN
b. Tosupport the Operational Leads for Proactive Care & CIH in delivery of theirrole, services, and management of their diary and team diaries
c. Tosupport the Operational Lead in the management of patient compliments, andcomplaints when requested to do so, and the identification of any necessarylearning brought about through incidents and near-miss events
d. Tosupport the Operational Lead, and other PCN PAC and EHCH Team members asappropriate, in relation to completion and submission of any patientsafeguarding reports, MARM requests or general referrals.
e. To undertakeadministrative duties regarding the arranging, setting up and running of thefollowing types of meetings; to minute those meetings and record actionsarising from them; to undertake follow-up actions from those meetings, asrequested:
h. Tofollow-up patient referrals made to other stakeholders
i. Torun electronic computer-based data searches, as requested, to support the PCNPAC, EHCH & Community Investigation Hub data extraction, analysis andreporting tasks
j. Tosupport all members of the PCN PAC, EHCH & CIH Team with generaladministrative tasks and diary management, as requested
k. Tohave oversight of all members of the PCN PAC and EHCH Teams work diaries; tohave day-to-day responsibility for working with the team members, to implementthe teams lone working policy
l. Tosupport with, and undertake dissemination of information, as appropriate to/across the PCN PAC and EHCH Team, CIH, PCN member practices, PCN SteeringGroup and to neighbourhood stakeholders
m. Tobe a single point of contact for general enquiries from PCN member practicesand neighbourhood stakeholders; to action those appropriate to own role andskillset; to distribute any others to PAC Team members as appropriate; toescalate any queries or concerns to Operational Lead
n. Tomonitor and maintain an adequate stock of office supplies (e.g. stationary,patient leaflets) to enable PCN PAC, EHCH & CIH Team members to undertaketheir day-to-day work; to send supply order requests as necessary; to acceptstock deliveries on behalf of the team and undertake relevant quality and fulfilmentchecks at delivery; to provide PCN Business Manager with evidence of delivery(e.g. cross-referenced delivery note) to enable them to complete relevantfinance processes; to ensure safe and appropriate storage of stock
o. Tomonitor monthly checks of clinicians kit bags and organisation for annual PATtesting of equipment.
p. Tosupport the EHCH Team and care homes within the PCN with the delivery ofservice improvement, this may mean travelling to the care homes to coordinatethe dissemination and collection of information and / or documents as requiredby the EHCH team
q. To makeoutgoing telephone calls and answer incoming telephone calls, transferringcalls or dealing with the callers requests appropriately; to update patientmedical records, as appropriate and in a timely manner, following telephonecalls and/or discussions with colleagues or third parties
Secondary responsibilities:
In addition to the primary responsibilities,the PCN Administration Assistant may be requested to:
a. Supportthe delivery of GMS contract work including QOF, Network Contract DES andPrimary Care National Service Frameworks including supporting QualityImprovement work and New Funding Framework (NFF)
b. SupportPCN staff, providing cover during staff absences
c. Undertakeany tasks consistent with the level of the post and the scope of the role,ensuring that work is delivered in a timely and effective manner
d . click apply for full job details
The PCN Administration Assistant is responsible for undertaking a wide range ofadministrative duties, and for the provision of administrative support to the membersof the PCNs PAC, EHCH and CIH Teams in relation to their patient-facing andnon-patient-facing work.
The PCN Administration Assistant will workclosely with the Operational Leads, as well as the relevant teams and practices,to support the implementation of the proactive model of care and CommunityInvestigation Hub work for the PCN patients; including the design, development andmaintenance of services, standard operating procedures, template documentation,policies, pathways and accurate coding of activity and quality improvement.
The PCN Administration Assistant will supportEHCH Team with the booking and organisation of care home rounds,multi-disciplinary meetings and administrative roles as required by the EHCH tosupport project delivery.
The PCN Administration Assistant will supportPAC and EHCH Team with administration support and minuting formultidisciplinary team meetings and multi-agency risk meetings (MARM).
Main duties of the job The PCNAdministration Assistant will start early each day with the CIH Team to rebookpatients in the event of short notice sickness and to support with coding CIHactivity and monitoring this across the 5 GP Practices, full training will begiven.
The PCN Administration Assistant will also support thePractices to effectively book patients into the correct Community InvestigationHub appointments and send out information to patients and follow up in advanceof appointments to reduce DNA rates or non-compliance with pretestinstructions.
he PCN Administration Assistant will support PAC and CIH Team members in the development, and maintenance, of their relationships and engagement with the PCN practices and other stakeholders across the neighbourhood. This is to ensure a collaborative approach to service development and delivery.
The PCN Administration Assistant will assist the PAC, EHCH & CIH Team in ensuring the dissemination of information across the member practices, and to neighbourhood stakeholders as appropriate. They are tasked with supporting the administration of any shared learning events as well as PAC, EHCH & CIH Team meetings, meetings with member practices and with neighbourhood stakeholders.
About us The Tone Valley PCN consistsof 5 like-minded Somerset practices; Lyngford Park Surgery, Taunton ValeHealthcare, Creech Medical Centre, Warwick House Medical Centre, North CurryHealth Centre and are responsible for the provision of excellent care to 36,500patients in Taunton.
The successful candidate must have a full UK driving licence and access to own vehicle as travelling across the locality is a requirement for this role
Job responsibilities Salary: based on Agenda for Change Band 3 (dependent on experience)
Primary key responsibilities of the role:
The following are the core responsibilities ofthe PCN Administration Assistant. There may be, on occasion, a requirement tocarry out other tasks. This will be dependent upon factors such as workload andstaffing levels:
a. To support thedelivery of the PCNs proactive care project and CIH services on behalf ofthe PCN
b. Tosupport the Operational Leads for Proactive Care & CIH in delivery of theirrole, services, and management of their diary and team diaries
c. Tosupport the Operational Lead in the management of patient compliments, andcomplaints when requested to do so, and the identification of any necessarylearning brought about through incidents and near-miss events
d. Tosupport the Operational Lead, and other PCN PAC and EHCH Team members asappropriate, in relation to completion and submission of any patientsafeguarding reports, MARM requests or general referrals.
e. To undertakeadministrative duties regarding the arranging, setting up and running of thefollowing types of meetings; to minute those meetings and record actionsarising from them; to undertake follow-up actions from those meetings, asrequested:
- Professionalsmulti-disciplinary meetings
- Patient multi-disciplinary meetings
- Team meetings, including team meetings with member practices
- Assurance and development meetings with NHS Somerset and other stakeholders
- Other ad-hoc meetings
Primary key responsibilities of the role:
The following are the core responsibilities ofthe PCN Administration Assistant. There may be, on occasion, a requirement tocarry out other tasks. This will be dependent upon factors such as workload andstaffing levels:
a. To support thedelivery of the PCNs proactive care project and CIH services on behalf ofthe PCN
b. Tosupport the Operational Leads for Proactive Care & CIH in delivery of theirrole, services, and management of their diary and team diaries
c. Tosupport the Operational Lead in the management of patient compliments, andcomplaints when requested to do so, and the identification of any necessarylearning brought about through incidents and near-miss events
d. Tosupport the Operational Lead, and other PCN PAC and EHCH Team members asappropriate, in relation to completion and submission of any patientsafeguarding reports, MARM requests or general referrals.
e. To undertakeadministrative duties regarding the arranging, setting up and running of thefollowing types of meetings; to minute those meetings and record actionsarising from them; to undertake follow-up actions from those meetings, asrequested:
- Professionalsmulti-disciplinary meetings
- Patient multi-disciplinary meetings
- Multi-Agency Risk Management (MARM) Meetings
- Team meetings, including team meetings with member practices
- Neighbourhood meetings
- Assurance and development meetings with NHS Somerset and other stakeholders
- Other ad-hoc meetings
h. Tofollow-up patient referrals made to other stakeholders
i. Torun electronic computer-based data searches, as requested, to support the PCNPAC, EHCH & Community Investigation Hub data extraction, analysis andreporting tasks
j. Tosupport all members of the PCN PAC, EHCH & CIH Team with generaladministrative tasks and diary management, as requested
k. Tohave oversight of all members of the PCN PAC and EHCH Teams work diaries; tohave day-to-day responsibility for working with the team members, to implementthe teams lone working policy
l. Tosupport with, and undertake dissemination of information, as appropriate to/across the PCN PAC and EHCH Team, CIH, PCN member practices, PCN SteeringGroup and to neighbourhood stakeholders
m. Tobe a single point of contact for general enquiries from PCN member practicesand neighbourhood stakeholders; to action those appropriate to own role andskillset; to distribute any others to PAC Team members as appropriate; toescalate any queries or concerns to Operational Lead
n. Tomonitor and maintain an adequate stock of office supplies (e.g. stationary,patient leaflets) to enable PCN PAC, EHCH & CIH Team members to undertaketheir day-to-day work; to send supply order requests as necessary; to acceptstock deliveries on behalf of the team and undertake relevant quality and fulfilmentchecks at delivery; to provide PCN Business Manager with evidence of delivery(e.g. cross-referenced delivery note) to enable them to complete relevantfinance processes; to ensure safe and appropriate storage of stock
o. Tomonitor monthly checks of clinicians kit bags and organisation for annual PATtesting of equipment.
p. Tosupport the EHCH Team and care homes within the PCN with the delivery ofservice improvement, this may mean travelling to the care homes to coordinatethe dissemination and collection of information and / or documents as requiredby the EHCH team
q. To makeoutgoing telephone calls and answer incoming telephone calls, transferringcalls or dealing with the callers requests appropriately; to update patientmedical records, as appropriate and in a timely manner, following telephonecalls and/or discussions with colleagues or third parties
Secondary responsibilities:
In addition to the primary responsibilities,the PCN Administration Assistant may be requested to:
a. Supportthe delivery of GMS contract work including QOF, Network Contract DES andPrimary Care National Service Frameworks including supporting QualityImprovement work and New Funding Framework (NFF)
b. SupportPCN staff, providing cover during staff absences
c. Undertakeany tasks consistent with the level of the post and the scope of the role,ensuring that work is delivered in a timely and effective manner
d . click apply for full job details