Payments Officer - 12 Month FTC

Hiring Manager: Rosie Clark

Our Diversity Pledge

At C. Hoare & Co we are committed to having a more diverse workforce through representation of society in our own workplace, where all can thrive, develop and succeed based on talent, regardless of ethnicity, the way colleagues wish to express their gender identity, sexual orientation, disability, age or any other dimension that can be used to differentiate people from one another. C. Hoare & Co welcomes diversity of thought.

Flexible Working Pledge

We are committed to supporting flexible working to allow individuals to thrive and deliver business needs. C. Hoare & Co have committed to a permanent hybrid policy. As part of this hybrid policy, the bank promotes part-time working and job-sharing where applicable. We have family friendly policies and a benefits package in place that is highly competitive within financial services.

The value you will add to our customers:

Ensuring that our services and the customer outcomes achieved are managed within regulation, process and both protects the Bank and customers to ensure CHC meet regulatory needs. Act as the point of reference to all stakeholders across the Bank. The role represents the view of the team from the customer lens understanding and adapting anything that would impact the professionalism and experience our customers received.

The role holder will apply their payments knowledge at both industry and business level to improve working relationships within the bank and effectively, efficiently process payment instructions. The role holder will support the Payments Manager and Senior Payments Officer to help the payments department evolve and develop in accordance with regulatory and business requirements.

Role Responsibilities:

Manually processing a high volume of payments

Direct debit and standing order processing

Direct debit and standing orders letter writing

Direct debit and credit origination

Manual keying of Faster Payments and CHAPS payments

Manual keying of SEPA payments

Manual keying of international payments

Manual repair of payments

Manual keying of SWIFT messages

Monitoring sanctions screening

Manual reconciliation processes

Conducting payment investigations

Actioning payments recalls and direct debit indemnity claims

Supporting colleagues with manual processing

Providing exceptional customer service to exceed client expectation

High performance is expected to meet SLA requirements

Communicating with internal and external stakeholders, including customers following identification procedures

Interpreting bank mandates

To be able to deal with customer queries in person, by telephone (phone to be answered within 3 rings) and or in writing

We may request that you undertake alternative activities which (still within Operations) are not specific to the tasks outlined within this role profile. This is to allow us to collaborate and meet customer demand in all areas of Operations. This will be for a defined and limited period and full training will be provided to you where this need is identified.

What you will bring to the role:

• Technical knowledge of payment activity which operates within regulation and legislation.
• Proactive management of individual workload
• The ability to work under pressure and produce a high, accurate output of work.
• Self-motivated individual with a "can do" attitude and ability to energise others.
• Strong organisational skills, attention to detail and a desire for investigation.
• Excellent communication skills
• Organised, methodical working practice
• Ability to integrate with a team and provide support to colleagues
• Awareness and use of initiative
• Ability to manage workflow
• Professionalism
• Ability to identify areas for process improvement and change
• Customer Service levels with high expectation from both internal and external customers

Necessary experience or qualifications:

Payment subject matter expert

Proven ability to work under pressure and in a fast-paced environment

Ability to meet schedules and deadlines with thorough, accurate and quality work

Self-motivated with excellent organisational skills and in-depth analytic skills

Comfortable with ambiguity and change, and happy working in a fast-paced environment

Proactive 'problem resolver', owning and resolving issues

Ability to liaise with key business areas

Strong verbal communication skills.

Self-motivated individual with a "can do" attitude and ability to energise others.

Must have a minimum of five GCSE's grade A-C (including Maths and English) or equivalent. Two A Level grades A-D are desirable.

Whilst not imperative, banking experience is preferred, as is experience in remitting CHAPS, SWIFT and financial reconciliations

• 25 DAYS OF HOLIDAY (Work Level 1 - Associate)
• MARKET-LEADING PENSION
• GROUP LIFE ASSURANCE
• GROUP INCOME PROTECTION
• SEASON TICKET LOANS
• PRIVATE MEDICAL INSURANCE
• SUBSIDISED STAFF DINING ROOM
• CHARITABLE DONATIONS/ GIVE AS YOU EARN
• EYE CARE
• FLEXIBLE BENEFITS
• ADDITIONAL ANNUAL LEAVE
• COMPUTER PRODUCTS
• CHARITY DAYS
• CRITICAL ILLNESS AND CRITICAL ILLNESS SPOUSE/PARTNER
• CYCLE TO WORK
• DENTAL INSURANCE
• PERSONAL ACCIDENT INSURANCE
• TRAVEL INSURANCE
• VEHICLE BREAKDOWN COVER
• ELDERCARE
• WORKPLACE NURSERY SCHEME
• ELECTRIC VEHICLE SCHEME
  

Supporting Your Recruitment Experience

If you have a disability, health condition or are neuro-diverse and may benefit from some adjustments and support during the recruitment experience, then just ask - we don't want our hiring process to be a barrier for you.

Finally, please note that no candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to hear more about you!