Payment Process Manager

Role: Payment Process Manager
Location: London(On-site - 5 days/week)
Contract: 12-Month Fixed Term Contract (FTC)

Key Responsibilities

Payment Operations & Process Transformation

• Design and implement automated payment processing workflows to replace manual operations.
• Build scalable financial processes and documentation to support offshore BAU transition.
• Identify inefficiencies and drive automation and process optimization initiatives.

Financial Operations Management

• Manage daily payment processing activities.
• Perform weekly and monthly reconciliations across multiple EU markets.
• Handle invoice validation, cost reporting, and financial analysis.
• Resolve payment disputes and billing discrepancies.

Strategic Payment Projects

• Lead initiatives including:
• Entity creation for payment processing
• Implementation of invoicing systems
• Billing process design and rollout
• Accounts receivable infrastructure setup

Stakeholder Management

• Collaborate with internal teams including Finance, Legal, Tax, and Payments.
• Work closely with Last Mile Rental (LMR) product and program teams.
• Manage relationships with external fleet providers and vendors.

Offshore Transition & Documentation

• Develop comprehensive SOPs and knowledge transfer materials.
• Support the transition of payment operations to offshore teams.
• Provide guidance and oversight to offshore associates during the transition phase.

Basic Qualifications

• Experience in financial operations, payments, billing, or accounts receivable processes.
• Experience designing or improving operational processes.
• Strong experience in payment reconciliation, invoicing, and dispute resolution.
• Proven ability to document SOPs and operational processes.
• Experience working with cross-functional teams (finance, tax, legal).

Preferred Qualifications

• Experience automating financial workflows or operational processes.
• Experience supporting multi-country financial operations.
• Experience with entity setup or AR infrastructure for payment collection.
• Experience supporting offshore transitions or shared service models.
• Strong analytical and stakeholder management skills

Top Skills Required

Process Transformation & Automation - building scalable systems and eliminating manual processes
Financial Operations & Payments - reconciliation, billing, invoicing, dispute management
Stakeholder Management & Documentation - cross-team collaboration and SOP creation