Payment Operations - Team Lead

Payment Operations - Team Lead
£50 per hour (Inside IR35) - based on a 37.5 hour working week
Initial 6-month contract
Hybrid working/Manchester - 2 days per week from the client's office

About the Client

Digital Skills are working with a global technology business operating at scale, supporting complex, high-volume financial and payments platforms. The organisation is focused on optimising payment operations, strengthening controls, and enabling data-driven decision making across the finance function.

About the Role

This is a senior contract opportunity for an experienced Team Lead to manage and develop a Payments Operations team. The role combines people leadership with hands-on operational oversight, stakeholder engagement, and the delivery of robust reporting and control frameworks.

Responsibilities

• Lead, develop and inspire a team of Payments Process Analysts and Payments Accountants
• Translate company and departmental objectives into clear team and individual goals
• Ensure KPIs and SLAs are met accurately and on time
• Build strong knowledge of end-to-end payments operations within the team
• Establish and maintain reporting frameworks to support decision making and process improvement
• Review business and SOX controls performed by the team on a monthly basis
• Provide finance support on ad-hoc, cross-functional projects and strategic initiatives
• Partner closely with technical, operational and analytical teams to drive efficiency and improvement
• Engage with product and platform stakeholders to understand changes and operational impact
• Manage workload prioritisation, resource planning and performance monitoring
• Conduct performance reviews, manage underperformance and support team development

Desired Skills and Experience

• Proven experience leading teams within Payments Operations or Finance functions
• Strong background in finance operations with exposure to SOX or regulated control environments
• Experience delivering KPIs, SLAs and operational reporting at scale
• Excellent stakeholder management and communication skills
• Ability to drive process improvement in complex, fast-moving environments
• Confident people manager who can also remain hands-on when required
• Comfortable working with cross-functional and international stakeholders

Summary of the Best Candidate

The ideal candidate will be an experienced finance or payments operations professional with a track record of leading high-performing teams. You will combine strong leadership capability with operational depth, stakeholder management expertise, and a clear understanding of controls and compliance within a payments environment.