Patient Services Rep (Swedish and English)

About the Role

We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment. If you are a Swedish speaker, are emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our clients in Sweden who are using our devices for diabetes care and you will be part of a wider team who speak various languages so this truly is a global opportunity within our organisation.

Responsibilities

• Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
• Accurately and consistently documents customer feedback and troubleshooting completed on the call.
• Ensures on or above-target compliance with call quality standards and manages time effectively by prioritising calls, follow up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
• Acts as a liaison between sales personnel and technical staff.

Required Knowledge and Experience

• Swedish required together with English both written and oral.
• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi-tasking (navigating between programs to access customer data and input text during call).
• 1-2 years work experience in a customer service environment.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. We recognise our employees' contributions and offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

Equal Employment Opportunity

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. MiniMed will provide reasonable accommodations for qualified individuals with disabilities. The employer participates in the federal E-Verify program to confirm the identity and employment authorisation of all newly hired employees.