Patient Services Co-Ordinator

Patient Services Therapy Co-ordinator - £13.45 per hour.

Customer Service Healthcare Temp-to-Perm Opportunity Multiple Vacancies

Blue Arrow is currently recruiting for 10 Patient Services Therapy Co-ordinators on behalf of our client, a well-established organisation within the healthcare sector.

This is an excellent opportunity for candidates seeking a customer service or office-based role with a clear pathway to permanent employment in a supportive and professional environment.

The Role

As a Patient Services Therapy Co-ordinator, you will play a key role within a busy customer service team, supporting patients and internal stakeholders with a range of enquiries and administrative tasks.

Key Responsibilities:

• Managing inbound and outbound customer enquiries via telephone, email, and live chat
• Providing accurate information and resolving queries efficiently
• Processing and updating information across internal systems
• Completing administrative duties including data entry, document management, and record keeping
• Working towards individual and team performance targets and service levels
• Ensuring all work is completed in line with company processes, compliance standards, and quality requirements

This is a fast-paced, customer-focused role requiring strong attention to detail and excellent communication skills.

Shift Patterns Available

• Full-Time Positions: Various shift patterns between the hours on 8am to 8pm, and occasional Saturdays
• Part time Positions available, please contact us for more information

Candidate Requirements

We are looking for motivated individuals who are keen to build a career in customer service or administration.

Essential Skills:

• Strong communication and interpersonal skills
• Good attention to detail and organisational ability
• Basic IT skills with confidence using office systems
• Reliable, professional, and proactive approach to work
• Flexibility to work shifts as required

Desirable:

• Previous experience in customer service, call centre, or office-based roles

What's on Offer Initial Contract:

• Competitive hourly rate
• Structured onboarding and full training provided
• Supportive team environment
• Opportunity to gain valuable experience within a reputable organisation

Permanent Opportunity:

Following a successful temporary period, candidates may be offered a permanent position with a comprehensive benefits package, including:

• Salary starting from £28,067.46 per annum
• 25 days annual leave plus bank holidays
• Pension scheme
• Private medical insurance (subject to qualifying period)
• Life assurance
• Employee discount platform
• Ongoing training and career development opportunities
• Annual company events
• Paid volunteer day
• Refer a friend scheme

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.