Patient Services Advisor (Receptionist)

Candidate Qualities

• Are enthusiastic and self-motivated
• Are able to use their initiative
• Excellent communicators, both written and verbal
• Are able to listen and empathise
• Are keen to learn and develop
• Can be flexible and adaptable
• Are competent with IT

Main Duties

In the role of Patient Services Advisor, you will receive, assist, and direct patients in accessing the appropriate services or healthcare professionals in a courteous, efficient, and effective way whether this be face to face or over the telephone. You will also undertake a variety of administrative tasks to assist with the smooth running of the practice.

Benefits

• Full induction and training plan
• Long service rewards
• Generous holiday entitlement
• Ride to work scheme
• Support to develop your skills and career

Job Responsibilities

Duties and Responsibilities:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
• Maintaining and monitoring the Practice appointments system.
• Processing personal requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional.
• Answer internal and external telephone calls when required.
• Participate in evening and Saturday morning working as per the standard rota.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Assist the Team Leader with routine site maintenance and Health and Safety.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clear and re stock consulting rooms as required.
• Dealing with samples.
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Ordering, re ordering and monitoring of stationery and other supplies.
• Dealing with clinical waste.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.
• Helping to maintain hygiene control measures.
• Dealing with the front desk administration and cash handling required for non NHS work such as patients private insurance and medical reports.

Other

• Able to work at the desired times
• Flexibility of hours for cover

Physical Requirements

• Able to undertake the requirements of the post.
• Reliable. Flexible. Excellent attendance record.

Knowledge/Qualifications/Skills

• Good administrative and organisational skills.
• IT literate with good keyboard skills.
• Understand and observe strict confidentiality.
• Skilled in office machinery use.
• An interest in primary care
• Good communication (written and verbal)
• Work well under pressure
• Able to work as a team member
• Able to work unsupervised
• Able to use own initiative
• Be self motivated
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable
• Able to work according to changing need
• Commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.